Frequently Asked Questions

Below are some frequently asked questions regarding relocating with National Van Lines. We provide superior residential moving and commercial moving services, and our experts are standing by to provide you with a wealth of moving resources. Take a look at the answers below, and get in touch with our moving company if you have additional questions.

How far in advance should I contact moving companies for free moving estimates?

The earlier the better, but no matter how short your timeline, National Van Lines will work with you to come as close as possible to your desired moving dates.

  • Six to eight weeks before the actual move date is not too early for estimators to come into your home to survey your household goods shipment.
  • Start earlier if you must submit moving estimates to your employer.
  • Four weeks before your move date, choose the mover you will use and call them immediately to confirm your booking and schedule packing, loading and delivery dates.
  • Make certain that you receive and sign an Order For Service to specify your moving dates and special requests.
  • If you already know your moving date, contact us now and a National Van Lines moving counselor will help you get started.
Show Answer
Hide Answer
How long does it take to move?

This depends on many factors, such as: the time of year, weather conditions, the size of your shipment, the time required for loading and unloading, and the direction and distance your shipment is traveling. Request a free quote and one of our moving counselors will give you an accurate estimate based on all the specific requirements of your move.

Show Answer
Hide Answer
When are the best/worst times to move?

Obviously, the best time to move is when you need to move. But date selection may make a difference in the overall cost, and the availability of trucks and loading crews. The busiest times for moving companies are during the summer months, May 15 – September 15. Volume is heaviest at the end of each month. End of year holiday weeks can also be busy.

Other factors to consider include:

  • whether you want to paint or make home improvements before or after you move
  • the timing of your move relative to house closings
  • whether you can or want to move children during the school term
  • how long the family will be separated while the move is under way

Whatever your decisions and needs, National Van Lines will work to accommodate you and make your transition as smooth as possible.

Show Answer
Hide Answer
How are my possessions protected or covered in case of loss or damage?

There are two basic, but very different, types of coverage.

  • Basic Carrier Liability: This coverage would pay 60 cents per pound per article for loss or damage, and is included at no additional charge. But it is extremely limited coverage – for example, a 20 pound television would be settled for $12.
  • Full Replacement Value: This coverage is equal to the repair or replacement cost at current prices. A deductible option can reduce the premium, if desired. Be sure to discuss this with your moving counselor.
Show Answer
Hide Answer
Does my protection change if I pack myself?

Yes. The moving company is not liable for damage to customer-packed cartons unless there is obvious exterior damage, which must be noted at delivery. The driver also has the right to refuse any carton he determines to be improperly packed. If the driver has to re-pack cartons that the customer packed, additional labor will be charged.

Show Answer
Hide Answer
Are there any items that should not be packed and shipped with the rest of my possessions?

Yes. These include:

  • Explosives
  • Dangerous goods
  • Anything that might cause damage to property such as gasoline, kerosene, paint, matches, ammunition, etc.
  • Property which cannot be taken from the premises without damaging the article or the premises, for example, fixtures
  • Pets
  • Coins
  • Valuable papers of any kind (bank bills, currency, deeds, notes, drafts, etc.)
  • Jewelry and precious stones
  • Stamp collections
  • Revenue stamps
  • Letters or packets of letters
  • Perishables – Food, plants or living things that may die or spoil in transit
Show Answer
Hide Answer
Can I pack and move my plants?

Most moving companies will not take your plants. The stress and heat of being inside the moving trailer usually causes them to die. Many states do not allow the entry of plants while other states will admit plants under certain conditions. There are some states that have no regulations at all. Be sure to understand your state’s regulations prior to moving the plants in your own vehicle.

Show Answer
Hide Answer
How do I prepare my home for moving day?

Make sure your home is ready for the crew.

  • Move anything off the porch and walkways that may obstruct movement of your goods out of the home
  • Have boxed items that will not be shipped clearly marked and moved away from items that will be shipped
  • Remove all small throw rugs from traffic areas that could cause the driver or crew to trip or slip
Show Answer
Hide Answer
How do I prepare my family for moving day?

Make sure your family is ready for moving day

  • Let everyone know what time the movers will arrive and what they need to have packed or set aside by then
  • Make sure you’ve planned meals – it can be a long day and it’s a good idea for everyone to eat breakfast
  • Give children activities or responsibilities that keep them out of the path of the movers
  • Keep pets protected and out of harm’s way
  • Make sure medications, important papers and a change of clothing are set aside
Show Answer
Hide Answer
How will I know when my shipment will arrive at my new home?

Discuss with your moving counselor what your delivery period will be. Closer to the day of loading, your counselor will be able to narrow the delivery period down for you. On loading day, discuss with the driver what the current estimated time of delivery will be. Make certain that you give the driver all available contact information for you in transit (cell phones, work phones, etc.) so that he can notify you the day prior to the actual delivery date.

Show Answer
Hide Answer

Our Other Moving Resources

Contact National Van Lines to learn more about our household and office moving solutions as well as answers to common questions about local, interstate, and international moving. Call our team for a free quote at 800-323-1962.