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rogue

Are You Rooting Out Your Industry’s Rogue Element?

Industry News | Tim Helenthal

By Tim Helenthal President & COO It’s often said: “Imitation is the sincerest form of flattery.” People usually mean the phrase as compliment. But the entire quote reads—courtesy of noted Brit wit Oscar Wilde—“Imitation is the sincerest form of flattery that mediocrity can pay to greatness.” I’m not saying we at National Van Lines qualify as “great.” (I do, however, like to think

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disrespectful

Don’t Roll Your Eyes at Me, Mister!

Industry News | Tim Helenthal

By Tim Helenthal Chairman & CEO Remember rolling your eyes at your parents because you thought they didn't know what they were talking about? And then you got in trouble for being disrespectful? I know it hurts to hear this so much later in life: They were right and you were wrong.

To be a rock & not to roll

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Tim Helenthal, President of National Van Lines

Don’t Just Manage Your Reputation … Advance It

Moving Trends | Tim Helenthal

By Tim Helenthal President & COO

Reputation management. It’s a phrase that’s all the rage, particularly in today’s fast-paced environment of five-star or no-star polar-opposite online reviews. (How often do we see middle-ground, three-star reviews?) Here’s the problem: The term suggests after-the-fact action. We often hear it come into play only when an angry customer registers a complaint. It

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