Why Families Should Ask About Coverage Early
Many families assume that moving coverage means insurance. In reality, most movers provide valuation coverage, which defines how much liability a mover accepts if something goes wrong. It’s not the same as an insurance policy—and knowing the difference matters.
In my experience, families feel more confident when we walk through the coverage details together before moving day. I’ve seen the relief on customers’ faces when they realize what’s protected and what’s not. Taking that time upfront can save frustration later.
Understanding Your Options
Under Federal Motor Carrier Safety Administration (FMCSA) rules, every licensed mover must offer two levels of protection.
| Coverage Type | Best For | What It Covers |
|---|---|---|
| Released Value Protection | Families wanting basic, no-cost coverage | Up to 60¢ per pound per item, regardless of actual value |
| Full Value Protection (FVP) | Families moving heirlooms or valuable electronics | Repair, replace, or compensate at current market value |
| Third-Party Insurance | Families who want added protection | Purchased separately from an insurance provider |
I always suggest families review these options in writing and think about the value—not just the weight—of their belongings. It’s better to decide before moving day than after something happens.
How We Approach Coverage Discussions at National Van Lines
I’ve always believed the best moving experience comes down to trust. When we help a family understand their protection options clearly, they know exactly what they’re signing up for. That’s the foundation of every move we do.
Our team is employee-owned, and that makes a difference. We treat every home we move like our own, and we want families to feel safe knowing we’ll stand behind our word. That level of care is something you can’t fake—it’s built over decades of doing right by people.
If you’re planning a move soon, take a few minutes to read our Moving Guide:
https://www.nationalvanlines.com/moving-guide/
Or, if you’re ready to start planning, you can connect directly with our long distance moving specialists:
https://www.nationalvanlines.com/long-distance-moving/
Final Thought
A move isn’t just about getting from one place to another—it’s about protecting what makes a house feel like home. Ask questions, read the details, and work with a mover that values your peace of mind as much as your belongings. That’s the way we’ve done it at National Van Lines for nearly a century, and it’s the way we’ll keep doing it.
