Brendan Mulroe

As Contact Center Director at National Van Lines, Brendan Mulroe leads customer experience and contact operations with a focus on service quality, efficiency, and performance. He oversees daily and strategic operations, including workforce planning, process improvement, technology enablement, and customer satisfaction initiatives. Working cross-functionally with Sales, Operations, Claims, and Executive Leadership, Brendan ensures the contact center delivers seamless, customer-centric service. Through data-driven decision-making and a culture of accountability and continuous improvement, he strengthens service consistency, response times, and the overall customer experience—helping position National Van Lines as a trusted partner nationwide.