Understanding the difference between brokers and agents is essential to making an informed decision and ensuring that your move is managed with clear accountability from start to finish.
Broker vs. Agent: The Essentials
Brokers act as intermediaries. They advertise moving services, collect information, and then contract the work to another mover. Sometimes this handoff works well, but it can also lead to surprise costs, missed delivery windows, or unclear responsibility.
Agent-based moving companies, such as ours, operate through authorized local agents who are part of a coordinated network. Each agent is trained, certified, and accountable for shared quality and safety standards. This model keeps your move consistent and transparent.
| Model | How It Works | Who You Pay | What to Ask |
|---|---|---|---|
| Broker | Acts as a middleman and sells your move to another company. | You pay the broker, but a different mover may show up. | “Who will actually perform my move?” |
| Agent (National Van Lines) | A verified local partner within our national family. | You pay National Van Lines directly. | “Who is my local agent and how are they certified?” |
You can verify mover registration and safety ratings through the Federal Motor Carrier Safety Administration (FMCSA) and check reliability with the Better Business Bureau (BBB).
Why Does the Agent Model Work Better?
When a moving company partners with authorized agents, everyone involved shares responsibility for quality and customer care. Agents are locally owned businesses that understand their communities and value the support and national coordination that a van line provides.
At National Van Lines, we celebrate our agents’ achievements as part of our shared success. For example, long-time National Van Lines agent Mark’s Moving & Storage in Westborough, Massachusetts, recently received the Best Sustainable Business Award from the Westborough Economic Development Committee for its community impact and charitable work.
“Our team is committed to helping those in need, and we’re grateful to be part of this community.”
— Mark Silverman, President & CEO, Mark’s Moving & Storage
That recognition reflects the strength of our agent network, combining local expertise with national resources and shared values of service, accountability, and care.
Why Does Choosing the Right Moving Company Matter?
Many respected movers, including Allied, Atlas, and Mayflower, use agent-based networks. It’s a proven structure that works for families and businesses across the country. At National Van Lines, we refine this model through employee ownership, transparent pricing, and nearly 100 years of experience.
Whether you choose National Van Lines or another mover, take time to ask who will actually handle your move. Knowing the difference between a broker and an agent protects your belongings and your peace of mind.
Plan your move with confidence:
