Customer Survey

National Van Lines International Division Customer Survey

At National Van Lines we strive to provide the best service possible.

Please rate the quality of services provided by our team in the following areas: sales, packing, loading, shipment delivery, and move coordination, with 1 as the least satisfied and 5 the most satisfied.

(1) – Unsatisfactory (2) – Below Average (3) – Average (4) – Very Good (5) – Excellent

Move Management: Sales Process

Professional salesperson was on time for the scheduled appointment.(Required)

An accurate estimate for cost of services was provided.(Required)

An estimate with complete explanation of charges was presented in a timely manner.(Required)

A salesperson was available before and after the estimate to answer any of your questions or concern.(Required)

Additional Comments

Origin Services: Packing

Items were listed on the valued inventory form and security seals were used on high value cartons.(Required)

I was satisfied with the care the crew gave my goods at packing.(Required)

Rate your overall satisfaction with the service you received from the packing crew.(Required)

Additional Comments

Origin Services: Loading

The crew was in uniform (logo shirts acceptable) and overall appearance was satisfactory.(Required)

The crew was professional and courteous.(Required)

I was satisfied with the care the crew gave my goods at loading.(Required)

Rate your overall satisfaction with the service from the crew that loaded your household.(Required)

Additional Comments

Destination Services: Delivery

High value cartons arrived with seals intact and items were unpacked and checked.(Required)

The crew was in uniform (logo shirts acceptable) and overall appearance was satisfactory.(Required)

The crew offered unpacking and reassembly service (for items disassembled by the mover at origin).(Required)

Packing material and cartons (that were packed by the crew) were removed from my residence.(Required)

I was satisfied with the care the crew gave my goods at delivery.(Required)

Rate your overall satisfaction with the service you received from the delivery crew.(Required)

Additional Comments

Move Management: Move Coordinator

My move coordinator was available through the entire moving process to answer my questions/concerns.(Required)

I was satisfied with the way my move coordinator handled my international move.(Required)

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Move Management: Sales Process

Origin Services: Packing

Origin Services: Loading

Destination Services: Delivery

Move Management: Move Coordinator

Summary