Customer Testimonials

Overall the moving experience was better than expected. The initial contact and estimate interaction was positive and helpful. The cost was less than other providers. However, on moving day all of our stuff didnt fit in the truck. We ended up waiting another month to receive the overflow. The drivers were great as were the helpers who loaded and unloaded the truck. A few items arrived broken and some seem to be missing. While we hope to never have to move in the future, we would likely choose Na tional Vanlines again if we did.

On the loading side, the movers seemed to skim the whole house for the entirety of their stay. So, it was hard to tell what if anything was done before it was all done. This complicated unloading. Also, for the few items they packed for consolidation purposes, they did not label or ask me about the final destination for labeling. I know that the experts will probably say that loading by room is inefficient, but it would make unloading easier. Since we had storage and home delivery, figuri ng out what was destined for each location was difficult. As it stands, there are a few items I cannot get to and was never asked about during the unloading at storage. Stupid things like my grill - why would I leave that in storage. I don't know if we have all of our clothes here at the house. It was not packed so should have been clear what it was. Not your fault, but the storage facility has venting at the top of each room large enough for a child or small adult to fit through as well as my guitars, which were in some cases stacked on top of everything and in plain sight of anyone peeking in for some window shopping. I am trying to be constructive here, which is why I didn't say "it was fine" or nothing at all.

The move went very smoothly. Everything was picked up and delivered on schedule. Items were generally handled with care and only a couple of items had some damage. One chest of drawers received a small gouge in a drawer front. Another couple of boxes we packed were dropped, but as far as we can tell the contents were not damaged. However, the driver evidently didn't turn in the final load weight and I ended up being charged based on the preload estimate about $500 more than I should have. I haven't yet heard anything about having that overcharge returned.

National Van Lines did a superb job moving my mom's belongings from a rural town in northern New York to Virginia. The mover, Jerry, was wonderful, an expert who packed and moved everything with care and stayed in touch throughout the move. I picked NVL after extensive research because it did a virtual evaluation of items to be moved, provided a binding estimate and did not require any payment until the van arrived at its destination. The only issue was the communication about the shuttle charge . In my initial conversation with the company I was told there was no charge for the shuttle and I did not notice the charge was on the estimate until after I signed it. Apparently there is no shuttle charge for delivery (we did not need a shuttle then anyway) but there is an "origin shuttle charge" at pickup. However, a rep did not explain this initially or when I questioned the charge. Everything else was perfect and I would highly recommend NVL.

The day of pick up for my move was a bit chaotic. My schedule for pick up was changed from 9 am to 4:30 and I wasnt notified. When the guys showed up they did a great job. The arrival went perfectly. Right on time. Overall it was a good experience besides the pick up debacle. The price was the best I found after calling 3 other places. All my things were in perfect condition upon arrival also.

The people were great. Quick and mostly careful. I did have a couple of things that got knicked in the moving process but its to be expected. Overall the crew was respectful friendly quick and as careful as they could be. My most fragile items arrived unharmed and in one piece which was a win!!!!! I would recommend to others.

Crew that packed the house and unloaded went above and beyond expectations. Luckily for us, only 1 box and 2 furniture pieces were damaged during the move, unsure of how it happened, so be wary and check every piece before and after. The box contained glassware and appears to have been dropped, as 2/3 of its contents were shattered. But that stuff happens. Kudos to On Time Moving as well for their customer service amd communication throughout the process.

Overall the people were great/nice to work with. However, we had broken furniture, scratched floors and missing boxes when they delivered. The fragile items I had packed prior to pickup arrived undamaged. I think they could have taken more time and care in moving furniture and delivering to ensure nothing was broken.

My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.

We moved from Las Cruces, NM to San Antonio, TX. The initial encounter was excellent that included the review and estimate. On the day of moving, a small firebox that was NOT to be loaded got taken and loaded on the truck. It was not stickered or documented. I realized it was gone before they left the property. After extensive looking, they did find it and returned to me. The items were brought to San Antonio in a timely fashion. Upon drop off at the storage unit, it was observed that many plast ic totes were cracked and damaged. Many boxes were crushed and items inside the boxes were poking out. The assistants ( local hires) that unloaded the trailer in SA, took too many items at once. I observed the woman dropping boxes on numerous occasions. I shuttered to think how many items have been broken or damaged in this move. We have 2 bicycles. Both bicycles were “adjusted” for the move. The handle bars are in a different position so the bikes are not operable at this time. They were not “re-adjusted” upon unloading. The driver was professional, punctual and keep me informed of his arrival to the storage unit. He was in charge of the the restacking of our belongings in the storage unit. He was able to make it fit.