Customer Testimonials

On the loading side, the movers seemed to skim the whole house for the entirety of their stay. So, it was hard to tell what if anything was done before it was all done. This complicated unloading. Also, for the few items they packed for consolidation purposes, they did not label or ask me about the final destination for labeling. I know that the experts will probably say that loading by room is inefficient, but it would make unloading easier. Since we had storage and home delivery, figuri ng out what was destined for each location was difficult. As it stands, there are a few items I cannot get to and was never asked about during the unloading at storage. Stupid things like my grill - why would I leave that in storage. I don't know if we have all of our clothes here at the house. It was not packed so should have been clear what it was. Not your fault, but the storage facility has venting at the top of each room large enough for a child or small adult to fit through as well as my guitars, which were in some cases stacked on top of everything and in plain sight of anyone peeking in for some window shopping. I am trying to be constructive here, which is why I didn't say "it was fine" or nothing at all.

The move went very smoothly. Everything was picked up and delivered on schedule. Items were generally handled with care and only a couple of items had some damage. One chest of drawers received a small gouge in a drawer front. Another couple of boxes we packed were dropped, but as far as we can tell the contents were not damaged. However, the driver evidently didn't turn in the final load weight and I ended up being charged based on the preload estimate about $500 more than I should have. I haven't yet heard anything about having that overcharge returned.

National Van Lines did a superb job moving my mom's belongings from a rural town in northern New York to Virginia. The mover, Jerry, was wonderful, an expert who packed and moved everything with care and stayed in touch throughout the move. I picked NVL after extensive research because it did a virtual evaluation of items to be moved, provided a binding estimate and did not require any payment until the van arrived at its destination. The only issue was the communication about the shuttle charge . In my initial conversation with the company I was told there was no charge for the shuttle and I did not notice the charge was on the estimate until after I signed it. Apparently there is no shuttle charge for delivery (we did not need a shuttle then anyway) but there is an "origin shuttle charge" at pickup. However, a rep did not explain this initially or when I questioned the charge. Everything else was perfect and I would highly recommend NVL.

The day of pick up for my move was a bit chaotic. My schedule for pick up was changed from 9 am to 4:30 and I wasnt notified. When the guys showed up they did a great job. The arrival went perfectly. Right on time. Overall it was a good experience besides the pick up debacle. The price was the best I found after calling 3 other places. All my things were in perfect condition upon arrival also.

The people were great. Quick and mostly careful. I did have a couple of things that got knicked in the moving process but its to be expected. Overall the crew was respectful friendly quick and as careful as they could be. My most fragile items arrived unharmed and in one piece which was a win!!!!! I would recommend to others.

Crew that packed the house and unloaded went above and beyond expectations. Luckily for us, only 1 box and 2 furniture pieces were damaged during the move, unsure of how it happened, so be wary and check every piece before and after. The box contained glassware and appears to have been dropped, as 2/3 of its contents were shattered. But that stuff happens. Kudos to On Time Moving as well for their customer service amd communication throughout the process.

Overall the people were great/nice to work with. However, we had broken furniture, scratched floors and missing boxes when they delivered. The fragile items I had packed prior to pickup arrived undamaged. I think they could have taken more time and care in moving furniture and delivering to ensure nothing was broken.

Great customer service from my first meeting with Crystal Merriweather to the final unloading by my driver Damon and his crew. Polite truck guys, friendly, pleasant, enjoy their jobs. Damon is one of the best representatives of his company that I've ever been around. The man truly loves his job and shows it in every single way. His first words to me on the phone when he called me prior to picking up my household goods was that I would enjoy the moving experience and their goal was to reduce stre ss on me, not increase it. He emphasized that they like they like their jobs and tgey like people. Packing process was overall very good, although some items were not clearly labeled in boxes and some electronics got put in boxes that had nothing to do with electronics. Better accounting on which boxes contain which goods would've been welcomed. Also, two or three drawers full of clothing stuff in the top drawer of a dresser doesn't make sense. I had trouble getting it out.All in all, though, ex cellent service all around and I would use National Van Lines again no question.

Loading Fast, efficient; crew were careful not to damage furniture or walls, even in tight turns on stairways. Issue with our two e-bikes - they were unnecessarily broken down, then upon delivery were reassembled incompletely. Delivery Rushed. The crew were being rushed to get to their next job and were sloppy with reassembling some furniture and especially bikes (lost parts). Only minor damage to items. Ruined bike mirrors (lost parts meant they could not be re-attached), dented wine r efrigerator. Otherwise no significant damage. Nothing missing, except bike parts and some screws to another piece of furniture. Delay. Delivery was two days late. Delay compensation was inadequate. National refused to take into account regional differences when determining allowable hotel compensation. Billing. National charged us $188 for a non-existent TV carton. We explained that the "TV carton" had been cobbled together from old boxes and packing tape and asked for that amount to be re funded to us. The accounting department refused to communicate (emails went unanswered) and only relented when we threatened small claims court. We would also question why the charge for a TV carton is $188.

My items were placed on a truck with another individual being moved; I was the second person packed. The weight of my items came in under, but apparently the other individual had more items than expected. To get my items on the truck, many of my items were repacked once out of my possession; clothes taken out of wardrobe boxes in put in blankets; etc. When items arrived, the mover had to pull items off back of truck and ask, "is this your mattress, is this your box spring, is this you r patio furniture". Sticker numbers weren't called off or tracked. Now I submit a claim for missing rain boots and your feedback is "item not noted as missing on delivery papers." For a $20,000+ move, I'd expect items to not be comingled with another mover, items to remain packed and especially clothes that were incredibly expensive to remain in wardrobe boxes. And when items go missing because you've repacked items once out of my possession, you reimburse me.

The local Houston affiliate of NVL who packed my furniture was great. Almost all of my furniture arrived with no issues. However, the person with NVL who packed the semi-trailer, put someones motorcycle (!) next to my antique china cabinet. The motorcycle shifted and a handlebar went straight through the back of my cabinet. Plus one of my tables was put with someone elses items and was delivered the following day. Fortunately I paid for $0 deductible insurance and the claims process has been goo d.