Customer Testimonials

Austin and his team moved us from our second story apartment to our new single family home. They arrived right on time, and were very professional and efficient in finishing the job. It only took them 4 hours to complete the entire move, including assembling multiple pieces of furniture. They pad wrapped our furniture for protection and laid out runners to protect our hardwood floors. We would recommend them to anybody looking to move.

Everyone that I worked with was very nice and cared, starting with John, who did the quote, to John and Austin who did the final delivery. I was impressed with the work ethic of everyone and there was a nice atmosphere during the packing - until later in the day. Everyone had been working diligently and carefully. I was impressed with how John was working with some of the younger team members and helping them to do a better job. He was polite and kind to his team member while providing gu idance in a discreet manner. An older man came late in the morning/early afternoon (he did not introduce himself) and started giving everyone on the packing team a hard time for seemingly no real reason. The older man made a "snarky" remark in front of me to a younger team member about his work ethic. I felt the need to stick up for him and did say how hard he had been working all day. We had 3 very sentimental collectable items that had been brought to the attention of the team. One of them was damaged. I submitted a claim online on 7/1.This piece was wrapped and placed into a box with kitchen items such as glasses, can openers, salt and pepper shakers, mugs, etc. Not only was it in the same box, but it was under a fair number of items. This was not the only delicate collectable that was inappropriately packed. We were fortunate than nothing else was broken. Based on how it was packed, I'd say it was pure luck. The breakable packing was very odd. There were items that were supe r carefully wrapped and packed. Then there were items as described above. It was almost as if two different people did the work. As soon as we found the broken collectable we alerted the team. Due to the sentimentality of the item, I was very upset and on the verge of tears. Austin and John were very polite about the situation. I had expressed fear of continuing to unpack more glass due to anticipation of finding more sentimental items broken. Austin jumped right in and said that he would he lp me unpack the box. He was very kind and helpful getting me through that process. If I could erase the broken item and inappropriate breakable packing, I would say that the experience was great with good, caring people at a fair price. Unfortunately it overshadows the overall experience. Assuming that my claim will be handled fairly, I would recommend Garttmeyer Moving to others.