Customer Testimonials

The men whom we met all did a great job packing and protecting our furniture and boxed possessions. Unloading at our new home appeared to go well too. Afterward, we discovered significant damage which should have been easily avoided. 1) one of our two leather desk chairs had a metal and wood trimmed leg bent nearly 90. We could not bend it back. The wood was broken too. 2) our white living room sofa must have been placed on its side and dragged. The corners are dirty and one foot is badly scraped. 3) our sofa bed was also set on its side. The faux suede fabric was badly soiled and torn. 4) one of two end tables was smashed! and 5) there are dings and marks on many wood pieces. We are glad that you have a claims person coming to see the damage on June 3.

We had cross country trip with two delivery stops. The local agent John Kearney in Venice Florida was fantastic and very responsive to our questions, making sure items were well wrapped and that everything was tagged properly with labels indicating which stop the item went to. Unfortunately when delivery truck arrived at first delivery it was discovered that the items were all mixed up so all the work we did in Florida to arrange things was for nothing. The Chicago delivery guys spent much tim e having to go thru items with recipient indicating which pieces went to which of the two Chicago location stops. Also while the women workign at the national office were very responsive, we were unable to connect with the driver to confirm which stop they were going to first. It ended up that they went in a different order than requested so we had to adjust to make sure a person was at the delivery locations for entire day since we werent sure where they were going first. All things were deli vered in good shape with nothing broken or missing. The end price was also quite acceptable and less than I thought for a two stop delivery from Florida to Chicago. National would have received 5 stars if not for the mixup in which items went where and the difficulties of reaching the local driver the night before to confirm delivery order. Thanks for overall great service.

We were very pleased with Tony who picked up our furnishings and delivered them to Peachtree City. He was hard working, friendly and conscientious. The workers who aided him in Venice and Peachtree City were very good. Our furnishings and boxes arrived in good shape. The only problem was that the workers who unloaded the truck in Peachtree City were told that they were only needed for 4 hours. However, the unloading took 7-8 hours and the workers claimed that they were not compensated accordingl y. I believe that the unloading took longer because there was another load on the truck and the identification of our belongings took longer than expected. Otherwise, we were pleased with our moving experience.