Customer Testimonials
National Van Lines delivered on its quote removing much anxiety over logistics on the move-in to the new destination. Their driver was very attentive and was willing to communicate with the customer throughout the moving process. All the necessary attention was provided to my home furnishings on both ends of the move - thank you! My only complaint was the lack of communication between the packing subcontractors, the driver, and myself during the move-out.
The overall experience was very good. The survey was conducted virtually which was more convenient. The price was fair. Communication throughout the process was adequate; my questions were answered clearly. The process was thoroughly explained. The movers were very professional. All my things arrived in good condition and were (dis)assembled as needed. My only issue was the delay I was given a window for delivery and everything was delivered 4 or 5 days after that window. But, all things conside red, it was a very good service at a good/fair price.
We were very satisfied with the service we received for our interstate move with National Van Lines. The local carrier they partnered with was very professional and courteous and the driver/owner made sure we were taken care of and completely satisfied. Both the loading crew and the offloading crew were polite and worked to make sure all our belongings were carefully handled. We also appreciated the personal service from Stephanie G., who helped guide us through the initial quote process and answered all our questions.
The team at National Van Lines was top-notch! From the moment we first reached out to them about our move until the last box was secure in our new home, they were professional and kind. They made it easy to stay informed about the process and steps and kept us updated along the way. Our driver was especially courteous and careful, we could tell he really cared about providing the best possible moving experience for our family. I would highly recommend National Van Lines and especially Willamett e Express to anyone considering a long-distance move.
From start to finish my move was smooth. The gentlemen who picked up my belongings were amazing. The gentlemen who delivered belongings were amazing as well. I never met the man who drove my stuff from Pennsylvania to Nevada but it all got here in one piece. I can't say enough about this company! Thanks to everyone who made my transition smooth.
Cheryl and Mark, as well as Theresa, in the later stages of planning, were so flexible. The NJ side of the move was seamless and the storage. They even came back an hour later to pick up a few extra things they couldn't fit on their truck.
On the second leg to Mn, I did feel that our furniture were packed in ways that were not ideal. Though I did not submit any damages, 2 tables were worse for wear (leg broken which we glued and an antique leave table that had dents on top and the lower le af that will need to be glued back on, we hope). This was not a reflection on the NJ team who were impeccable in their follow through and care. The gentleman who checked the boxes coming in did an extra review at the end and walk through to find missing numbers.
I would use ALL-NJ Movers again and recommend them.
National Van Lines made the process of moving halfway across the country pretty easy. Our transportation point of contact was Sam Meredith and he was great. He was responsive and his guidance was on point and helpful. The driver was Randy Eaton and the loading and unloading went extremely smooth. He was professional and a pleasure to deal with. We shipped an elliptical machine and a treadmill and both arrived undamaged. Id use National Van Lines again and recommend them highly.