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How Are Long Distance Movers Using AI to Improve Your Moving Experience?

By Mark Doyle
11/07/2025

Editor’s Note

Mark Doyle, President of National Van Lines, shares how artificial intelligence is shaping the future of moving. As an employee-owned company with nearly 100 years of experience, we are combining innovation and expertise to redefine what efficiency and care look like in today’s relocation industry.

“AI doesn’t replace people. It enhances how our teams across National Van Lines deliver faster, more personal service.” — Mark Doyle

Artificial intelligence (AI) is reshaping how people plan, communicate, and move, but what does that really mean when you hire long distance movers? The moving industry is continually learning and adapting to better serve families and businesses. Using data and technology responsibly enables us to enhance scheduling, communication, and accuracy while preserving the human connection that defines our service.

Every innovation begins with one goal: improving the moving experience through expertise and collaboration. At National Van Lines, AI helps make every relocation for families and businesses more organized, transparent, and personal.

Infographic: AI in Action at National Van Lines

  • Smart Scheduling: AI-driven systems, such as SuperMove, guide conversations and schedules for consistency and efficiency.
  • Predictive Pricing: Real-time data helps refine long distance estimates for transparent costs.
  • Visual Planning: Leonardo AI and Soren 2 create clear visuals that explain packing and relocation steps.
  • Real-Time Support: 24/7 dispatch and communication help families and businesses stay informed.

How does AI improve your experience with long distance movers?

 

Moving Factor Traditional Process Enhanced with AI at National Van Lines
Scheduling and Communication Manual coordination Smart systems like SuperMove guide scheduling for faster, consistent updates
Service Support Limited to office hours AI-assisted response tools provide timely updates and estimate guidance
Estimate Accuracy Based on manual inputs Predictive tools refine move data for transparent pricing
Education and Guidance Generic checklists Personalized resources and visual tools simplify every family’s or business’s move

AI does not replace people. It enhances how our teams deliver service. When systems handle repetitive tasks, we can spend more time answering questions, problem-solving, and offering direct support.

What do experts say about AI in transportation?

The ITS America report on AI in transportation notes that organizations using AI responsibly improve safety, efficiency, and service quality. Similarly, Dataconomy highlights how AI is transforming logistics by reducing delays and improving accuracy.

This same approach helps National Van Lines provide families and businesses with clear communication and reliable scheduling. Behind the scenes, AI tools assist our internal teams in creating resources that simplify the moving process and highlight the people who make each relocation successful.

For consumer awareness, Forbes Technology Council reports that AI is transforming logistics by increasing precision, improving safety, and supporting smarter decision-making in transportation networks.

Can innovation and experience work together to make moving better?

This concern is natural. The reality is that AI gives our people more time to focus on what matters most: the families and businesses we serve. It enables dispatchers to plan around weather or traffic in real-time, allows service teams to handle unique requests, and empowers drivers to focus on safety and care. The result is more human connection, not less.

With nearly 100 years of experience and a culture of ownership, National Van Lines continues to invest in technology that strengthens service across the country. Our focus remains the same: combining innovation with the personal attention that defines every move.

From Illinois and Ohio relocations to Texas and Florida, AI is helping make each move smoother, safer, and more personal. Learn more about our long distance moving services or explore helpful resources in our moving guide.

 

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