Meet National Van Lines Team
When it comes to moving your memories, experience counts. We are proud of the combined years of experience that our senior team brings to every move, and especially to yours.
MAUREEN BEAL
CEO and Chairman
Since taking over as CEO for National Van Lines after her father’s passing in 1993, Maureen Beal has seen the organization, started by her grandfather, enjoy steady growth. She plays a vital, hands-on role; maintaining that the company should “never be so large as to lose sight of the personal connection we have with our family of agents and drivers, and of course, our customers.”
National Van Lines has been honored as the 21st largest certified woman-owned business in the United States and 3rd largest in Illinois by DiversityBusiness.com. A recent announcement in Crain’s Chicago Business Magazine places National Van Lines as the 10th largest woman-owned business in Chicago. While National Van Lines has recently become an employee-owned company, Maureen will remain at the helm until her retirement at the end of 2019.
Maureen is a past member of the Board of Directors of the American Moving & Storage Association (AMSA) and still serves on the Board of Directors of the Moving & Storage Institute (MSI). As Past Chairman of The American Cancer Society Board of DuPage County, IL, she is an advocate for women’s health issues. Actively involved in community service, Maureen is the past Chairman of the Board of Aspire, an organization that works with children and adults with developmental disabilities and the Humanitarian Project which feeds needy families and the elderly. Currently, Maureen is a member of The Chicago Network, as well as a Trustee for Benedictine University. She is past Board Chairman of Marianjoy Rehabilitation Hospital and also serves as Board President of the Executives Breakfast Club of Oak Brook.
In 2016, Maureen was honored with the MSI Lifetime Achievement Award at AMSA’s annual conference in New Orleans. Previously, she was awarded the Illinois Movers and Warehousemen’s Association’s Orin C. Hutchcraft Quality Service Award, as well as being recognized as one of the Women’s Business Development Center’s “Entrepreneurial Women of the Year.”
Carrying the spirit of “giving back to the community” to a global level, National Van Lines is a proud sponsor of the environmental artist, Wyland. His larger than life whaling walls can be seen in 69 cities on four continents. Providing transportation services for the Wyland Ocean Challenge, the Clean Water for the 21st Century and Beyond tours, and individual Whaling Wall projects, reinforces the message, “While Wyland protects the oceans, National Van Lines is protecting your memories.”
Featured in Margaret Heffernan’s book on successful women, and recognized for her expertise in employee retention and sound business practices; Maureen regularly speaks at industry conventions and is frequently invited to share her approach to management as a conference speaker/panelist.
Maureen has three children and seven grandchildren and lives with her husband in Broadview, Illinois.
TIM HELENTHAL
President & COO
Tim Helenthal began his career in the moving and storage industry in 1994, as Manager of the Total Quality Assurance Program (TQAP) for National Forwarding Company, the military division of National Van Lines. In 2000, Tim was promoted to Vice President of Agency Services for Military.
Committed to industry improvements, Tim currently serves as a member of the Board of Directors for the American Moving & Storage Association’s (AMSA) Government Traffic Committee. He served two terms as the Vice-Chairman of the International Association of Movers (IAM), before his election to Chairman in 2017. Tim served on the SDDC Surface Transportation Executive Working Group from 2013-2016.
Tim’s experience with TQAP led him to develop in-company programs that identify and select quality suppliers for household goods relocations. While doing this, he was also responsible for monitoring trends within the DOD Personal Property Program where he interpreted and executed ever-changing government guidelines. Tim oversaw the development of National’s “PREVENT” quality control program that includes the Military Procedures Manual, a DOD-specific training resource for all moving agents and drivers.
Tim serves as the President and COO of National Van Lines, Inc., an employee-owned, Broadview, Illinois-based company. Tim oversees the corporate direction and strategy of National Van Lines, bringing industry expertise together with visionary thinking. Focusing on the development of his leaders, he champions a team of employees dedicated to maintaining the reputation of a trusted company that values their customers.
Tim attended Eastern Illinois University in Charleston, Ill., where he received a B.A. in Economics in 1990 and an M.A. in Economics in 1991.
GERRY MUNDT
Vice President of Finance
Gerry started his career in accounting at Arthur Andersen before serving 21 years at US Cellular. Well versed in the needs of a multi-faceted organization, Gerry states, “It has been a daily challenge to learn about the moving industry. Since my arrival at National Van Lines, the employees and agent family have placed their confidence in me, which enables me to contribute to the company’s ongoing success. I look forward to helping National Van Lines continue to be a major player in the moving industry for many years.”
A Certified Public Accountant, Gerry obtained his degree from Loyola University. He and his wife, Regina, live in Chicago’s Edgebrook neighborhood. In addition to following the activities of daughter Katie and son Tim, the family enjoys the arts, sports and physical fitness.
JORJA COULTER
Vice President - Customer
Experience & Quality
Since joining National Van Lines in January of 1998, Jorja has initiated a corporate-to-agent communication program (Team Support), developed an award-winning National Account brochure, and implemented National Van Lines’ “whale decal” program expanding their sponsorship of the environmental artist Wyland.
A 43-year industry veteran, Jorja writes a monthly newsletter for moving and storage sales and customer service representatives, as well as regularly publishes articles on claims prevention and quality assurance. Previously, Coulter worked for Allied Van Lines’ Professional Sales Association as their manager of sales and customer service training. In addition, Jorja has served as a consultant to Fortune 500 firms, conducting sales and customer service seminars for such organizations as AMA, PepsiCo, ITT Sheraton, AT&T Bell Laboratories, Burroughs and Unisys Corporation.
Jorja, a Certified Moving Consultant, is a strong advocate for the American Moving and Storage Association’s certification program, promoting continuing education and ethical sales practices in the relocation industry.
MIKE YOST
Vice President of Operations,
HHG and Special Commodities
As a high school student in 1975, Mike Yost took a part-time job loading trucks at a moving company and had no idea that it would set the course for his future. Two years later, he went on the road with a driver and was hooked. He left the moving business briefly to obtain his Bachelor of Science degree from Southern Illinois University, but returned as a dispatcher for Bekins in 1983. At National Van Lines for the past 23 years, and with 35+ years of experience under his belt, Mike serves as Vice President of Household Goods Operations and Special Commodities.
GREG MOORE
Vice President of Information
Technology
Greg sets the direction for National Van Lines’ Information Technology to help achieve the company’s goals. Greg has 25+ years of progressively responsible IT management experience creating and leading the delivery of business/technology solutions that streamline and optimize operational performance, service, and cost efficiency across complex organizations.
After receiving his degree in Business Administration and completing the curriculum for Computer Information Systems at Aquinas College, Greg has progressed in technology from programming, networking, and systems administration to management roles to Vice President at National Van Lines. His many years of varied experience bring comprehensive value to the National Van Lines team.
His community service work includes volunteering his time and contributing to the Greater Chicago Food Depository.
PAUL GREGORY
Director of Sales Development,
Western Regional
Paul grew up in London, England and came to the United States in 1990 as an “adventure.” Who knew it would be in the moving and storage industry? He worked for Mayflower for nine years before becoming an agent for National Van Lines in 1999. During that time, Paul was successful in developing a newer sales style that focused on understanding the Internet consumer and how best to connect with those prospects. In his 24 years in the industry, Paul has experience in all aspects of moving and storage in many different states. Paul has lived in Portland, Denver and Chicago and is now back on the West Coast. Paul’s 18 years as a van line agent allow him to bring a wealth of knowledge and understanding of the agent’s perspective to NVL as well as to the field of hands-on training at agents’ locations. Paul joined National Van Lines’ corporate offices six years ago as Director of Sales Development, creating programs and working directly with the agent owners, general managers and sales personnel.
DICK SCAFFA
Director of Sales Development,
Eastern Region
Dick grew up in New York and as such we forgive him for being a fan of the New York Giants. Dick’s 33 years in moving and storage include both agency and corporate positions. He is well versed in sales, sales management and operations. Representing Graebel Van Lines in the 1980s, Dick spent time in Connecticut, Chicago, and Philadelphia. In the 1990s, he managed a Mayflower agent location and later moved to Mayflower Corporate as the regional director of the Mid-Atlantic Region.
Dick joined National Van Lines in 1999 as Eastern Regional Manager. His responsibilities include recruiting, sales development and training and agency relations. He lives in southern New Jersey with his wife and has two grown children and two granddaughters.
SHELLY ZACHARY
Director of Agency Services
Shelly grew up right here in Illinois and still lives in her hometown. She began her career in the moving and storage industry in 1989 in the Agency Development department at Allied Van Lines and joined National Van Lines in 2003. Shelly is responsible for agent training and on-boarding new agents and also assists in agency relations, sales and marketing, vendor relationships and national account contract and RFP reviews.
Shelly has developed a virtual training module to get new agents oriented to the Agent Network System, National Van Line’s rating software and the “iSeries,” prior to an on-site visit. “Working with the new agents to make sure all of their computer software and systems are in place immediately after their start date has made a big difference,” states Shelly. “I feel that we are really delivering a personalized training program for our newest family members and our follow-up on-site visit is far more effective.”
MARK DOYLE
EXECUTIVE VICE PRESIDENT
Mark began his career in the transportation industry 34 years ago with Bekins Van Lines. Joining National Van Lines in 1984 as a regional manager where he excelled at recruiting agents and generating sales. Soon after he was promoted to Vice President of Sales and Marketing where he developed operating manuals, established procedural standards and grew the agency team.
In 1997, Mark left National Van Lines when the opportunity to open his own moving agency presented, advancing his career, skills, and understanding of the many aspects of the business. In 2010, after 13 years as an agent owner, Mark returned to National as the Vice President of Sales & Marketing where he executed customer-focused strategies in the Call Center and continued to help increase company revenues.
Mark left National in early 2015 to pursue an executive opportunity for an agency family of a leading van line where he increased capabilities of their digital marketing efforts. 2016 saw Mark transitioning to agent owner once again, successfully turning around operations at a local agency and opening a second branch, increasing revenues and profits.
Mark returned to the National Van Lines team as the new Executive Vice President in 2018. Mark’s extensive list of successes and experiences makes him an ideal fit to lead National Van Lines Operations department, Customer Experience team and Sales and Marketing staff.