D & D Moving & Storage

The movers at both ends of the journey were excellent and delivered and set up furniture expertly and in a timely manner. Aaron, the driver kept us apprised of his expected arrival to our new home in California throughout the journey. I have some comments about my experience with Derek Supple and D and D moving: 1. Mr. Supple never told us that National Van Lines was the mover and D and D Moving was the agent, so it was quite confusing to get emails from National Van Lines at the end of th e journey. 2. Upon signing the agreement, Mr. Supple quoted us $11,671.08 for the move and upon completion of the move to California, the driver presented us with a bill for $12,223.92 with no explanation for the difference. 3. Upon signing the agreement, Mr. Supple said the price would be less than the quoted price if another delivery was made in addition to our furnishings. The driver did make an additional journey to drop off furnishings to St. Louis prior to our delivery in Californi a. Not only was our price more than the quoted price on our agreement, but there was no deduction for the additional drop off in St. Louis. 4. When asked for payment of the $12,223, 92, I gave the driver my credit card only to learn that D and D did not accept credit cards only cash or checks. As we had not unpacked anything, including checkbooks, we were unable to comply with this request which put Aaron, the driver in a difficult situation. He had to spend time with Mr. Supple arguing ou r case. Mr, Supple reluctantly said we could mail him the check for $12,223.92. This was a very upsetting experience, haggling with Mr. Supple, at a time which should have been a more pleasant experience moving into our new home. In conclusion, I would not recommend D and D moving because of our very unpleasant experience with Mr. Supple. In conclusion, I feel that we were