Willamette Express Ltd

Everyone I dealt with was very nice. Unfortunately my belongs were delayed 3 weeks. The day before they were suppose to arrive, I had to call to confirm they were going to be delivered only to be met with the response "I was just about to call you. Unfortunately we couldn't get your shipping on a truck and it won't be several more weeks until we can get it on the next delivery truck." It was disappointing that I had to make the call one day prior to expected delivery only to be told otherwise . I also had to call again one day prior to the new expected shipping date to confirm it was getting shipped out. Once again when I called the response was "I have you on my list to call today." Communication could have been better. Overall, they were very nice and I did receive my belongs after the truck did break down along its journey. The delivery crew were pleasant, efficient and highly communicative about the truck maintenance delays as well as expected arrivals.

All of our items arrived sooner than expected which was absolutely wonderful. All of the movers were professional and extremely efficient in the job. Although the dates were coordinated as far as pick up I felt like I was the one that needed to call several times to make certain the pick up date had actually been changed to reflect the days we would actually be at the residence. Spencer did the original quote and I never heard from him except one time when I emailed because our quote was incorre ct as far as moving date and delivery address. The delivery date was never changed to reflect the actual date we needed on our quote which was a bit unsettling. I attempted to reach him via email but never received a reply back. Colleen tended to be a little snippy for lack of a better word when I called to confirm dates, which I did because I never received any corrected paperwork with a correct pickup date. I called a few times because I didnt feel confident in this particular part of the proc ess. Every single time I called Colleen gave me different dates and I kept saying no that those dates would not work because we would not be at the residence. Linda that handled the long distance part of the move was more confident and gave me clear information as to what to expect and clear guidance. She was an absolute delight and completely opposite of what I had experienced so far. Our delivery in California was flawless and the driver and mover were professional and personable. Overall a gr eat experience once the movers arrived for pickup but the process to arrive at that point was unsettling.