Understanding Your Rights and Responsibilities

When planning any move, it’s important to understand both your rights and your responsibilities. At National Van Lines, we want you to be fully informed and confident throughout the moving process. The Federal Motor Carrier Safety Administration (FMCSA) establishes the consumer protection regulations that govern interstate household goods transportation, and we encourage all customers to be familiar with them.

At National Van Lines, our customers come first. We handle your belongings with the same care and respect we would give our own. Because your trust is essential to us, we believe it is important that you clearly understand the rights and responsibilities you have when working with a professional moving company.

Knowing what to expect helps ensure a smooth, transparent, and well-managed relocation from start to finish.

Moving Education: What You Need to Know

We believe the most successful moves happen when customers are well-informed. That’s why National Van Lines encourages you to learn about the consumer protections and guidelines established by the FMCSA. Understanding your rights and responsibilities helps you prepare for your move with confidence and ensures that every step of the process is clear.

Below are publications that explain these protections in detail. We encourage you to review them as you prepare for your relocation with National Van Lines: