Customer Testimonials

From end to end, we had a great experience with Wayfinder. The front house team was incredibly responsive and helpful in being flexible for necessary rescheduling. Every person on the two crews that helped us pack and move were nice, respectful, hardworking, careful with our belongings and regularly checked in with us to make sure we were happy - all with smiles and while having fun, which made our move process that much better. Would recommend to anyone.

I can’t say enough about this company- the crew we had today KILLED IT! Awesome communication from initial booking all the way to moving day- estimated arrival time was 8:30am and they pulled up right on the dot. About 5-6 guys jumped out of the truck and got right to work. They wrapped up the couches, entertainment center and even went as far as taking our bed apart for us (and putting it back together at our new house!) I can’t say how impressed me and my husband were with this company today, they made our move super easy, took literally anything and everything we needed to be moved. They were done with the entire job within 5 hours. I know a lot of people don’t have good experiences with movers but this company is the REAL DEAL! You will not regret booking with them for your move- great pricing as well! We also had some good laughs with the crew, they are all such hard workers! Thank you guys again for making our moving experience stress free! Will highly recommend to everyone!

I am very pleased with the service we got from Wayfinder; I wrote a review on Google about it (see https://g.co/kgs/hq2Jsg) Special thanks to Ron Mason who was so patient and responsive throughout the whole process, and Chris who drove my moms things from Buffalo to Virginia (and was part of the loading and unloading crews at each end).

I am very pleased with the service we got from Wayfinder; I wrote a review on Google about it (see https://g.co/kgs/hq2Jsg) Special thanks to Ron Mason who was so patient and responsive throughout the whole process, and Chris who drove my moms things from Buffalo to Virginia (and was part of the loading and unloading crews at each end).

They were prompt, & well prepared for moving all my goods including fine furniture, a heavy toolbox, & a large safe. The move of the entire house only resulted in damage to a chair & table. The trucks were loaded to accommodate the entire household goods & the heavy items went on a hydraulic tailgate vehicle which shows good planning.

They were prompt, & well prepared for moving all my goods including fine furniture, a heavy toolbox, & a large safe. The move of the entire house only resulted in damage to a chair & table. The trucks were loaded to accommodate the entire household goods & the heavy items went on a hydraulic tailgate vehicle which shows good planning.

Upon delivery of contents of our house we had stored and later moved, there was damage to some of the items (some caused by those who packed at home of origin). Upon receipt, 3 of 4 of our beds could not be put together due to damage and/or missing parts to the bed frames. Further damage to other pieces of furniture either when they were stored or transported. We were also missing 3 boxes/totes of "stuff" but because I couldn't be specific on the "line item" it appeared, and because they cla imed there weren't any missing boxes/totes as per the line items that arrived b/c we packed ourselves, there was nothing National Van Lines could do to compensate for those lost boxes. (I do believe they may have been delivered to a different household because they did try to give us items that did not belong to us and I told them they weren't ours). That's the part the actually was annoying; the driver telling us there is no way he would have been the one to have lost the 3 totes/boxes. In m y mind, if you tried to give me someone else's belongings who is to say you didn't give mine to the other household? He kept saying "trust me, I didn't get those items, they were lost prior to my pickup". Upon receipt of our contents and delivery into our new home there was some damage done to floors and door frames and walls. National Van Lines, however, was speedy with the claim I submitted, sending an "appraiser" to our home, and getting back to me with what we will be receiving per the ins urance we took out. Overall, I guess it all worked out, but everyone always wants to say "it's someone else's fault". Thankfully National Van Lines was easy to work with when it came to submitting the claim. I will also say that Ganna with Wayfinder was also extremely helpful throughout the entire 3 month process, from arranging pickup and storage to delivery.

The truck driver and the crew in Western New York were very professional and worked carefully at wrapping our furniture and loading everything in the truck. The crew in Arizona were paid a flat fee instead of by the hour like the Western New York crew. As a result, they rushed at unloading everything. There were a few dings and minor marks on the furniture that we feel happened because they were in a hurry. We mentioned it to the truck driver and he talked to them about slowing down. The truck driver we had was great! We feel he did a good job and kept us informed about everything. In the future, I would pay the crews by the hour and not a flat fee. This would prevent the crew from rushing to make sure they got done working as soon as possible.

Very dissatisfied and disappointed. We were assured our 2 pieces of furniture would be wrapped for safety but were not and an antique chair was broken when boxed items fell onto it. The company had truck problems and our items were transferred from one truck to another at least once and maybe twice permanently damaging the boxes to the point they had to be re taped closed. The driver was very nice and apologetic but it didn’t do much to quell my huge disappointment.