Customer Testimonials
Overall a great move with National, The third party vendor Ceceros was not the best to work with nor did they have a true feeling of care like the team who delivered my furniture. The team who delivered my furniture was awesome! The asked me where everything needed to go and even helped me look for a few urgent things! hats off to the NVL team! Sue in the office was also great and comforting to work with!
The movers were friendly, efficient and detailed oriented when it came to packing and uploading. My only feedback for a better experience would be on communication. I understand weather can delay deliveries; however, no reached out to me to advised of my original delivery date will be delayed. I had to reach out to someone myself as it also impacted the contractors who would be there to mount the TV and my extension needed for my temporary accommodations. The movers were quick and they packed ev erything well. Minor items were damaged but overall experience was good.
I can say this: Our stuff made it to the destination on time and on budget. However, there were many things we asked to be packed that did not get packed and were left behind for us to transport ourselves, particularly artwork and lamps. Further, much of the furniture was damaged, particularly our bedroom furniture. There were also some lost parts for reassembling some of the furniture. The movers themselves were wonderful on both ends of our journey.
The negative - We were told that the team would pack up our belongings on one day and pack the truck the next. When they arrived, they wanted to pack and load the same day. I called our coordinator and he straightened things out. After our things were delivered, we discovered that some of the boxes that were marked with a description of the contents didnt really contain those items.
The positive - Dennis Leash, our coordinator, was excellent. From the initial walkthrough and bid, to fixing the situation with the movers, to the final payment. We couldnt have asked for better. The movers themselves were very professional and friendly.
Crystal Merritweather was very reassuring and friendly and she was the reason I chose National.
Aaron Bacon felt like the opposite.
Arthur Zmuda was very helpful and even helped package some things that I should have wrapped better myself. All of my stuff arrived safe and on time and he was instrumental in that.
Everything about the move was very good, except the delivery date. Unfortunately, the driver had to be admitted to the hospital during the delivery, and the delivery was delayed two days. While I understand there was no fault to be assigned to the driver, the delay cost me an additional $400 of hotel expenses.
Overall we were very satisfied. There was one disappointment. The two movers at the end in Plymouth, Massachusetts could not move a dresser into an upstairs bedroom due to limited space. The stairs hallway was absolutely too narrow. Days later I hired two other movers who suggested moving the dresser through an upstairs window, which they did successfully. I don't fault your movers. They were excellent, and moving the dresser through the window was dangerous.