Customer Testimonials

Customer reviews for

The movers were friendly, efficient and detailed oriented when it came to packing and uploading. My only feedback for a better experience would be on communication. I understand weather can delay deliveries; however, no reached out to me to advised of my original delivery date will be delayed. I had to reach out to someone myself as it also impacted the contractors who would be there to mount the TV and my extension needed for my temporary accommodations. The movers were quick and they packed ev erything well. Minor items were damaged but overall experience was good.
St. louis
I can say this: Our stuff made it to the destination on time and on budget. However, there were many things we asked to be packed that did not get packed and were left behind for us to transport ourselves, particularly artwork and lamps. Further, much of the furniture was damaged, particularly our bedroom furniture. There were also some lost parts for reassembling some of the furniture. The movers themselves were wonderful on both ends of our journey.
Howe
Professional handling, friendly and courteous packers and mover.
Frith
The negative - We were told that the team would pack up our belongings on one day and pack the truck the next. When they arrived, they wanted to pack and load the same day. I called our coordinator and he straightened things out. After our things were delivered, we discovered that some of the boxes that were marked with a description of the contents didnt really contain those items. The positive - Dennis Leash, our coordinator, was excellent. From the initial walkthrough and bid, to fixing the situation with the movers, to the final payment. We couldnt have asked for better. The movers themselves were very professional and friendly.
Lipowski
Both teams of people that assisted my move were great. I especially enjoyed having Robert. He was personable, a hard worker and professional. All of my stuff arrived in one piece and all of my belongings were well-respected. I will definitely use your company again if and when I move again.
Murphy
Crystal Merritweather was very reassuring and friendly and she was the reason I chose National. Aaron Bacon felt like the opposite. Arthur Zmuda was very helpful and even helped package some things that I should have wrapped better myself. All of my stuff arrived safe and on time and he was instrumental in that.
Kennedy
Everything about the move was very good, except the delivery date. Unfortunately, the driver had to be admitted to the hospital during the delivery, and the delivery was delayed two days. While I understand there was no fault to be assigned to the driver, the delay cost me an additional $400 of hotel expenses.
Kleinknecht
Overall we were very satisfied. There was one disappointment. The two movers at the end in Plymouth, Massachusetts could not move a dresser into an upstairs bedroom due to limited space. The stairs hallway was absolutely too narrow. Days later I hired two other movers who suggested moving the dresser through an upstairs window, which they did successfully. I don't fault your movers. They were excellent, and moving the dresser through the window was dangerous.
Diachun
Stephanie was informative, honest, and helpful throughout the move. It was a comfort knowing our cross-country move would not be transferred 2-3 times. It stayed with one driver and the same truck all the way from NJ to NV. Always choose a carrier! National Van Lines is a solid choice.
Knightstep

People on the phone were helpful and responsive. Delivery folks were friendly and on time but we had damage to 2 pieces of furniture, and a lost TV remote.

Beach

I had to guide driver in to my house to load. Loading took hours and hours but the poor guys had to walk everything up a long driveway. Unloading took even longer as there were only two people unloading

Raimondi

My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.

Blake

We moved from Las Cruces, NM to San Antonio, TX. The initial encounter was excellent that included the review and estimate. On the day of moving, a small firebox that was NOT to be loaded got taken and loaded on the truck. It was not stickered or documented. I realized it was gone before they left the property. After extensive looking, they did find it and returned to me. The items were brought to San Antonio in a timely fashion. Upon drop off at the storage unit, it was observed that many plast ic totes were cracked and damaged. Many boxes were crushed and items inside the boxes were poking out. The assistants ( local hires) that unloaded the trailer in SA, took too many items at once. I observed the woman dropping boxes on numerous occasions. I shuttered to think how many items have been broken or damaged in this move. We have 2 bicycles. Both bicycles were “adjusted” for the move. The handle bars are in a different position so the bikes are not operable at this time. They were not “re-adjusted” upon unloading. The driver was professional, punctual and keep me informed of his arrival to the storage unit. He was in charge of the the restacking of our belongings in the storage unit. He was able to make it fit.

Velarde

I was generally happy except for many dings and scratches on my furniture.

Diaz

Great loading with the crew in Boulder Colorado (Klatt/Taylor Moving). Poor execution and communication on delivery date commitments. Ended up being delivered significantly after window. Variable communication with drive but once established was good. Good hard working unloading crew at storage location.

Graumann
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