Customer Testimonials
The negative - We were told that the team would pack up our belongings on one day and pack the truck the next. When they arrived, they wanted to pack and load the same day. I called our coordinator and he straightened things out. After our things were delivered, we discovered that some of the boxes that were marked with a description of the contents didnt really contain those items.
The positive - Dennis Leash, our coordinator, was excellent. From the initial walkthrough and bid, to fixing the situation with the movers, to the final payment. We couldnt have asked for better. The movers themselves were very professional and friendly.
Crystal Merritweather was very reassuring and friendly and she was the reason I chose National.
Aaron Bacon felt like the opposite.
Arthur Zmuda was very helpful and even helped package some things that I should have wrapped better myself. All of my stuff arrived safe and on time and he was instrumental in that.
Everything about the move was very good, except the delivery date. Unfortunately, the driver had to be admitted to the hospital during the delivery, and the delivery was delayed two days. While I understand there was no fault to be assigned to the driver, the delay cost me an additional $400 of hotel expenses.
Overall we were very satisfied. There was one disappointment. The two movers at the end in Plymouth, Massachusetts could not move a dresser into an upstairs bedroom due to limited space. The stairs hallway was absolutely too narrow. Days later I hired two other movers who suggested moving the dresser through an upstairs window, which they did successfully. I don't fault your movers. They were excellent, and moving the dresser through the window was dangerous.
I thought everything went very well. The driver Andrew was extremely knowledgeable and the best. The packers in Denver were good some could have been better. The guys in Arizona unpacking were good again some could have been better. All in all the move was very well done. The only reason I dropped one star off is because of the packers in both Denver and Arizona.
Best value, but pickup/delivery communication could be better. Didn't call me the night before to give me a window - just showed up at my house in the morning when I wasn't there. Gave us a delivery date but then at last minute moved up the date a few days earlier when I wasn't going to be there. A couple broken lamps and broken monitor but otherwise everything delivered fine.
My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.