Customer Testimonials

Everything about the move was very good, except the delivery date. Unfortunately, the driver had to be admitted to the hospital during the delivery, and the delivery was delayed two days. While I understand there was no fault to be assigned to the driver, the delay cost me an additional $400 of hotel expenses.

Overall we were very satisfied. There was one disappointment. The two movers at the end in Plymouth, Massachusetts could not move a dresser into an upstairs bedroom due to limited space. The stairs hallway was absolutely too narrow. Days later I hired two other movers who suggested moving the dresser through an upstairs window, which they did successfully. I don't fault your movers. They were excellent, and moving the dresser through the window was dangerous.

I thought everything went very well. The driver Andrew was extremely knowledgeable and the best. The packers in Denver were good some could have been better. The guys in Arizona unpacking were good again some could have been better. All in all the move was very well done. The only reason I dropped one star off is because of the packers in both Denver and Arizona.

Best value, but pickup/delivery communication could be better. Didn't call me the night before to give me a window - just showed up at my house in the morning when I wasn't there. Gave us a delivery date but then at last minute moved up the date a few days earlier when I wasn't going to be there. A couple broken lamps and broken monitor but otherwise everything delivered fine.

Everyone that I worked with was very nice and cared, starting with John, who did the quote, to John and Austin who did the final delivery. I was impressed with the work ethic of everyone and there was a nice atmosphere during the packing - until later in the day. Everyone had been working diligently and carefully. I was impressed with how John was working with some of the younger team members and helping them to do a better job. He was polite and kind to his team member while providing gu idance in a discreet manner. An older man came late in the morning/early afternoon (he did not introduce himself) and started giving everyone on the packing team a hard time for seemingly no real reason. The older man made a "snarky" remark in front of me to a younger team member about his work ethic. I felt the need to stick up for him and did say how hard he had been working all day. We had 3 very sentimental collectable items that had been brought to the attention of the team. One of them was damaged. I submitted a claim online on 7/1.This piece was wrapped and placed into a box with kitchen items such as glasses, can openers, salt and pepper shakers, mugs, etc. Not only was it in the same box, but it was under a fair number of items. This was not the only delicate collectable that was inappropriately packed. We were fortunate than nothing else was broken. Based on how it was packed, I'd say it was pure luck. The breakable packing was very odd. There were items that were supe r carefully wrapped and packed. Then there were items as described above. It was almost as if two different people did the work. As soon as we found the broken collectable we alerted the team. Due to the sentimentality of the item, I was very upset and on the verge of tears. Austin and John were very polite about the situation. I had expressed fear of continuing to unpack more glass due to anticipation of finding more sentimental items broken. Austin jumped right in and said that he would he lp me unpack the box. He was very kind and helpful getting me through that process. If I could erase the broken item and inappropriate breakable packing, I would say that the experience was great with good, caring people at a fair price. Unfortunately it overshadows the overall experience. Assuming that my claim will be handled fairly, I would recommend Garttmeyer Moving to others.

I had two separate delivery locations and the personnel who loaded the original truck kept the items separated. Seven days later, the items were all mixed up and the first delivery location was very chaotic. Other than that, your service was very good. The original personnel did an outstanding job.

My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.

We moved from Las Cruces, NM to San Antonio, TX. The initial encounter was excellent that included the review and estimate. On the day of moving, a small firebox that was NOT to be loaded got taken and loaded on the truck. It was not stickered or documented. I realized it was gone before they left the property. After extensive looking, they did find it and returned to me. The items were brought to San Antonio in a timely fashion. Upon drop off at the storage unit, it was observed that many plast ic totes were cracked and damaged. Many boxes were crushed and items inside the boxes were poking out. The assistants ( local hires) that unloaded the trailer in SA, took too many items at once. I observed the woman dropping boxes on numerous occasions. I shuttered to think how many items have been broken or damaged in this move. We have 2 bicycles. Both bicycles were “adjusted” for the move. The handle bars are in a different position so the bikes are not operable at this time. They were not “re-adjusted” upon unloading. The driver was professional, punctual and keep me informed of his arrival to the storage unit. He was in charge of the the restacking of our belongings in the storage unit. He was able to make it fit.