Customer Testimonials
I was very pleased with the service from NVL in moving me to a different state. I had a virtual appointment with sales representative Harry Goldman . He viewed all the items that I needed to move and gave me a good advice about the moving process, detailed quote of how much the move will cost and we set up the pick up and the delivery dates . Everything went smoothly . The driver called me day before and confirmed the pickup time . The crew showed up on time and in a timely manner everything wa s loaded in the truck . The crew provided Great customer service ! The items were delivered exactly on the day was scheduled. And again the crew was fantastic ! They placed the furniture exactly where I wanted . I was very impressed with the customer service ,efficiency and the timeliness the National Van Lines provided. Thank you !
I had a great moving experience. Everyone was very professional and took great care of my household items. My stress level was definitely lowered by being under the care of National Van Lines. Harry Goldman was very professional and likeable and he delivered exactly the service he promised at exactly the quote he gave me. The men who arrived to load my things were very nice and moved things efficiently and with care. I would highly, highly recommend them. While the delivery window was stat ed as being up to two weeks, my items arrived at my destination within three days. The driver did an excellent job of communicating with me as to the drive schedule and his expected arrival, Everything was unloaded quickly and efficiently and handled with care once again. The entire move was smooth from start to finish. I was extremely impressed with all of it.
Was moving across the country. Had gotten multiple quotes from different moving companies, but when Harry from National Van Lines came to my house to do the quote, he made me feel much more at ease about my move, because of how informative he was and how well he communicated with me. He made me feel confident that my belongings would be in good hands and he was right. Chris was my selected driver to transport my belongings across the country from Arizona to Florida and he got everything to my ne w home in one piece. He provided excellent customer service and also made me feel comfortable that I made the right choice. He communicated very well and provided excellent service. Will definitely choose National Van Lines again if I have to make another move.
1) Harry Goldman of Premier Moving ( AZ) was FANTASTIC in his "sales presentation" acquiring our business. HIGHLY RECOMMENDEED to neighbors. Harry was quick to respond to text/calls even when on vacation.
2) Premier's crew of packers worked very hard and quickly - so far ONLY a couple of VERY small damaged items - however missing one drawer for my wife's jewelry cabinet, hopefully we'll find it some other box. Wish there was some other way of marking the contents of boxes instead of General Ma rkings. Finding items from various rooms in mixed boxes. Not often but occasionally.
3) Miguel Flores and his staff ( Sons) were OUTSTANDING at LEAST 5 STARS - their loading/onloading of the trailer for beyond belief - I could not believe how they handled things even those which the packers should have POSSIBLY handled before they arrived. This team should be REWARDED by NVL's and requested by Premier as often as possible.
4) Still waiting on CREDIT to CC which we are entitled for NON SERVIC E used.
SUMMARY: AZ residents use PREMIER Moving, Harry use Miguel Flores & team whenever possible.
THANKS to these two teams that REALLY helped this 80 yr old couple move after living 51 years in their Phx home to NC.
Frank Steinmetz
Our move was an interstate, 1200 mile journey so we were concerned about the details. But Harry is a stickler for details and what he promised and quoted is what we paid. He supervised the packing of our five flat-screen TV's - a 78", a 65", a 54", 52" and a 42" - with his warehouse supervisor. Each was delivered in perfect condition. In addition, all of the furniture from our 3300 SF home was packed meticulously and cared for by the loading crew, which was run by Trey, a multi-decade semi d river. The delivery date promised by Harry was kept to the minute by Trey, a moving veteran professional from Texas. So far so good - 5 stars.
Trey drove up to our new home at 8:00 AM, on time. But the unloading crew in Kansas was less than stellar, due to an issue with the labor company recommended to Trey by the moving industry, Trey had never offloaded in Wichita so this was a new crew for him to supervise. Starting a 9:00 with two men, it took four more hours to assemble a full cr ew of five so unloading was slow. Not Trey's fault since crews are reserved weeks in advance so he assembled what crews were available. That said, all of our furniture was unpacked and in perfect shape (loading crew) but the unloading crew did not assemble several furniture items and frankly I wanted them to leave as it was late in the day. To their credit, not one wall was damaged or scuffed, which was great since we JUST had the house painted two weeks earlier. Plus it is a two-story home making it tedious to unload everything quickly including several items of exercise equipment to the basement. The 4 star success was due to a veteran crew member who was NOT scheduled that day but showed up anyway (his WIFE has just passed away and yet, he STILL came - yeah he got the biggest tip). Again, not Trey's fault but, yet he still came through with a crew.
All in all, we are highly pleased with National Van Lines and I would use them again. They were quick to respond, quick to pro vide a quote, Harry is highly educational, above reproach, ALWAYS available. Most important they are economical. Trey, the semi driver who has worked with National many times also made the move successful. They both get five stars, but the unloading crew gets three.