Customer Testimonials
Highly recommend! We were very pleased with the service we received. From the first phone call, the woman I spoke with was very helpful, she was able to answer all my questions. To the gentleman that gave us the estimate. The estimate was a bit higher than others I had gotten. But definitely worth the money. The 2 gentleman that came to load the truck were great,, they were very patient with my elderly father. They were very respectful and quickly and carefully moved my parents stuff. It was v ery comforting to my parents to know that the same gentleman would be delivering their stuff. Everything arrived safe and sound, delivered by the same gentleman. We definitely highly recommend this company!!
We loved Carlos, Austin and Torrin. They were professional but very personable all while being the hardest working crew we've ever had the pleasure of working with. We tried our best to keep them hydrated and fed while they carefully packed our house. Honestly, I don't know how they do it, but they made our move so much more pleasant. Please give them our thanks for everything!
Having never dealt with a moving company before, and having hear countless horror stories over the years from friends about their experiences with professional movers, I was initially reluctant to seriously consider engaging with professional movers. Finally facing reality I went on line to find a national firm that would undertake an out of state move from Florida to North Carolina. To my surprise I received a response from On Time Movers and Storage, located in St. Augustine, Florida -- some 1 20 miles from my location. I was contacted by phone by the agent for On Time who explained they were agents for National Van Lines and were, indeed a national company. After receiving substantial advice from this contact about what NOT to do to avoid potential scams and difficulties with movers On Time told me their agent would arrive at my home the next day to assess my needs and estimate the cost for my move. This was the beginning of the good stuff. The walk through and estimate were without incident and within 24 hours I received a bonded proposal for the move -- scheduled for some six weeks away. During this six week period I received tentative dates for furniture pickup and final delivery to my new home, communications to determine if I had questions, issues or reservations about the move, and updates on our proposed moving schedule. Finally furniture pickup day arrived and a team of movers arrived. Furniture was carefully wrapped in blankets and shrink wrap for protection and l oaded on the truck. Workers were professional, friendly, polite and VERY competent and I began to feel my anxieties slipping away. In what seemed like no time the job was completed and the moving van departed. I was given a window of delivery about for days away -- to give me time to make the drive to NC to receive delivery. Within three days I received notice that the furniture would arrive the next day and the rest is history. Delivery day came and the movers repeated their earlier performanc e, unloading, re-assembling and placing furniture where I directed. I could not have had an easier and more painless experience. I was COMPLETELY satisfied with this whole experience and have since recommended On Tim and National to several friends planning out of state moves of their own.
Hi, Movers were good, but communication could have been much better. We received only 2/3s of our household goods, rest didn't fit on the truck, and we're not told that until the driver and assistant were about done unloading the truck. It then took a few phone calls and emails to get someone to address this issue in Florida. We are STILL awaiting the delivery of the remaining items from our move.
The day of pick up for my move was a bit chaotic. My schedule for pick up was changed from 9 am to 4:30 and I wasnt notified. When the guys showed up they did a great job. The arrival went perfectly. Right on time. Overall it was a good experience besides the pick up debacle. The price was the best I found after calling 3 other places. All my things were in perfect condition upon arrival also.
Crew that packed the house and unloaded went above and beyond expectations. Luckily for us, only 1 box and 2 furniture pieces were damaged during the move, unsure of how it happened, so be wary and check every piece before and after. The box contained glassware and appears to have been dropped, as 2/3 of its contents were shattered. But that stuff happens. Kudos to On Time Moving as well for their customer service amd communication throughout the process.
Very good value. Movers were professional and friendly. Staff stayed in touch and let us know what the status of the move was. Generally things arrived in good shape, though there was a bit of damage partly due to several reloadings and some evidently rough handling. I would definitely use NVL again, but would pack a little more carefully/securely next time.