Customer Testimonials

The mover was a pleasant man, when we agreed upon his price, we arranged for two days for him to pack the few things and load his truck..and then for him to drive to CT from NJ to deliver. I knew I needed extra time in NJ to prepare for his arrival, so I mentioned I would arrive in NJ the day before his first day. He then asked if he could come that day too, to begin packing. Thinking this would not interrupt my work, I agreed. When he arrived, however, he asked many questions, made a good deal of noise (I was working online line also), and set himself up where he was continually in the way of my daughter and myself. When he arrived with his packing crew the next day.. the day he was supposed to pack and load, I told him I was not pleased with his interruptions the previous day. He took offense and appeared to be less enthusiastic about this job. It made me uncomfortable that he would have many valuable things in his care. The following day he met us at the storage fac ility to deliver my things in CT. There was just one other man to help him which fortunately for him he had no stairs, elevators or wait to pack the things 8n a garage-like space. In addition, when he priced this job, it included a 7 foot designer sofa. I alerted him after I agreed to his price of my deleting this large and heavy item. When he arrived the first day, I asked him if he would re-price the job and he said, no. I am glad my things arrived in CT. He was satisfactory in that regard, however I felt quite nervous the whole time and dismayed over the price. I tipped him low due to this.

Booking agent discussed all aspects of packing. Are loading and unloading was completed as scheduled per Carlos. Both of us were concerned with the speed of one of the young men loading and unloading. Luckily no damage was done. At the completion there was an item missing. It was a Little Giant 3 step ladder. It was ordered and received but it was only a 2 step ladder which we did accept. We would use all agents and would recommend all to others

Setting up our move was very easy and everything went smoothly. The cost was cheaper than other quotes received I wasnt informed at the outset that it could take 2 weeks for our shipment to arrive, however ours ended up coming directly to us and arrived within hours of our own arrival. The two movers that arrived with our things were very courteous and worked hard to get everything where we wanted it. I would have liked to see more wrappings on our furniture, especially our wood antique p ieces that were only given a simple Seran wrap and nothing done to protect the corners. Because of this we do have some damage done to several pieces. Overall a positive experience and we would use their services again with a few changes.

Michael Hartung was great to work with. He was always responsive throughout the process and quickly returned calls and fielded all questions. The move itself was not as smooth. On the front end the move was delayed when it was realized that there was a weight limit on the bridges leading to our home and that they needed to find trucks. The person who I assumed was going to be the driver was not the driver when the furniture arrived. I thought that information of the timing of receipt of i nformation about when the truck would arrive could have been better. I was told the truck would arrive at 9 am. When 11 rolled around I called asking the status and was informed he would be 4 hours late. I thought I should have been informed not me asking. The driver would not back down the street, so the crew was one house away and had to bring the furniture through the yard. There was only one member of the crew who spoke some English. He stayed on the truck. This required me to be outsid e and direct where items should go even though boxes were marked. We had a language barrier. The move finished in the dark. My son pointed out there was still a piece of furniture laying in the street as the crew was wrapping up. The piece was damaged. I found three ladders lying in alongside of the road. One was the drivers. As I said, it was dark and could not see in the truck. Over the following two days I found we were missing three items. They were found in the truck in Georgia. I was told they would be on a truck going to W. Virginia on the 26th of December. I called and left a message on the 30th asking the status. These items will now be here around the 15th. Once again, I thought that the company should have been more proactive in keeping me up to date. An example of how damage could have been avoided is our upright freezer. The 8-month-old upright freezer has a crease in the door and place where the skin is missing, and you can see insulation. When the crew m ember was bringing the freezer in the banket had been removed and the door was against the dolly.

My sales rep, Dennis Leash was great to work with as he was very responsive. However, my delivery was delayed because of illness (driver got Covid which was not his fault) and they broke a mirror that matched a dresser. Even though I had full replacement on my items, my deductible is $500 and the mirror is valued at less than that so there is no recourse, and I am without a mirror.

We moved from Las Cruces, NM to San Antonio, TX. The initial encounter was excellent that included the review and estimate. On the day of moving, a small firebox that was NOT to be loaded got taken and loaded on the truck. It was not stickered or documented. I realized it was gone before they left the property. After extensive looking, they did find it and returned to me. The items were brought to San Antonio in a timely fashion. Upon drop off at the storage unit, it was observed that many plast ic totes were cracked and damaged. Many boxes were crushed and items inside the boxes were poking out. The assistants ( local hires) that unloaded the trailer in SA, took too many items at once. I observed the woman dropping boxes on numerous occasions. I shuttered to think how many items have been broken or damaged in this move. We have 2 bicycles. Both bicycles were “adjusted” for the move. The handle bars are in a different position so the bikes are not operable at this time. They were not “re-adjusted” upon unloading. The driver was professional, punctual and keep me informed of his arrival to the storage unit. He was in charge of the the restacking of our belongings in the storage unit. He was able to make it fit.

Great loading with the crew in Boulder Colorado (Klatt/Taylor Moving). Poor execution and communication on delivery date commitments. Ended up being delivered significantly after window. Variable communication with drive but once established was good. Good hard working unloading crew at storage location.