Customer Testimonials
I have used Maison Moving that utilizes National Van Lines for cross country moves before. Interactions with Maison Moving and Daniel Berrie was flawless and he is excellent with sales and service. Pick-up was uneventful and smooth. I was originally given a two week window for delivery which was fine as I was in no hurry for the load to arrive. However the articles arrived 4 days later than expected due to apparently a truck that my delivery was on experienced problems and was in the shop. I did find this unusual that a single truck breakdown affected deliveries from a national moving company. Communication from NVL however was good and they kept me apprised of the situation. It appears that another truck delivered my items although that truck also experienced some mechanical issues. Delivery occurred without incident.
Recently did a cross-country move (from AZ to IL) through National Van Lines. On the AZ side, the representative Harry was such a gentleman, who was very professional and helpful. The quote he gave us was the best among a few national movers we contacted. Better yet, Harry mentioned that, if the final total weight was less than quoted, we would receive a partial refund. In the end, since we moved less stuff than we initially planned and thus we had less total weight than initially quoted, we did receive some refund. That was a great experience. The company was truly customer-friendly. Also, the driver, Andrew, was very fun, helpful, and accommodating, who helped us to figure out the best moving time and date due to the elevator availability on the IL side. Overall, our experience with the moving team and National Van Lines was super positive, and we will not hesitate to recommend them to our family and friends.
From the very first return phone call from my on line inquiry, every single person I was in contact with was absolutely amazing. Mr Khan was very professional and clear in explaining it all to me. His initial handling made this a no brainer that National is the company I will use. Susan and Del are just the nicest people on the planet. My move was a little iffy as I was dealing with my mothers estate, but Susan worked with me setting her calendar to call me back as needed. Every phone call j ust amazed me how helpful National was to my needs, my schedule. Then I was in contact with Mr Snyder. Again, super kind, absolutely amazing to work with. He adjusted his time to ease the stress I was under. 10 golden stars to him. Love this company and will let everyone I know who needs to move, to call yall!! Top Shelf from the first hello!!!!! Im sorry I have to file a claim on my piano. But that claim has nothing to do with the individuals who truly handled me with kit gloves.
Well overall this was good however it took them 11days to deliver t6o Oregon from California the issue was the lack of communication on when it was going to arrive. I called and wouldn't receive a response until several days later and felt lihe I was bothering tgem...sat around wondering what and when things would be delivered. So points off on that part of customer service but the people that picked upped and delivered were excellent
Our experience with this company was amazing. We had a move from NJ to California and the entire experience was great. The entire team was efficient, respectful and friendly. Our driver, Rob, was terrific and the crew he brought in California was also really great. I will never use another company!! A special shoutout to the NJ side, especially Theresa! Thanks for keeping me informed and calm!!!!!
Everything was done very professionally and orderly. Brandon and Harold truly cared about making our move easy as nd painless. They are both very hard workers who took extra steps to make sure that we were satisfied every step of the way. The initial evaluation and estimate from Stephanie was also very professionally done. She communicated well and followed through quickly.
I highly recommend National for a safe and secure move.
We had an excellent experience with National Van Lines. Our movers were Damon and Adam they were great guys to work with. Damon saved us some money when he determined that a shuttle wasn't necessary and that he'd be able to maneuver his rig on a difficult road to our home. He clearly know the dimensions of his truck and trailer and is a skilful driver. The guys notified us in advance when they were arriving and arrived when they said, loaded the truck quickly and skilfully, and called us reg ularly to keep us informed of their progress cross county. The unloading went very well and all of our possessions were in great shape. We're awaiting a refund check since we had prepaid for a shuttle so we'll see how quickly that arrives.
From my first conversation with Michael to the last item being unloaded, everything went smoothly. Michael was able to change direction when I decided I really did need help packing. The truck driver, Bob was professional and knowledgeable. The crews on either end of the move were efficient and careful. I would definitely recommend Michael and National Van Lines!