Customer Testimonials

Honestly our move was great with National Van Lines. We were super nervous about a cross country move after dealing with a nightmare the last time we did. However, even with our guard up National Van Lines delivered on all their promises. The movers showed were very nice and took extremely good care of belongings. Communication was fantastic throughout the entire process. They were on time and everything got to us quickly and safe. We will only being using NVL in the future and we were satisfied with the price we paid for the service we received.

Excellent service! My Florida to New Jersey move was seamless, from the first phone call to the planning stage, the detailed inventory taking on moving day, the regular communication in the days preceding and during transit, all the way through the unloading of final item at my second of two destinations. Adam and Michelle were responsive and detail oriented. The superstar was Bruno, driver extraordinaire! He was detailed-oriented, conscientious, careful, highly experienced, communicative, re sponsible, and very personable. An overall great person to work with. He instilled confidence and took excellent care of my property. Ive moved long distance several times. Never this seamlessly, smoothly and expertly. Very highly recommend. Thank you.

Definitely 5 stars,I was very impressed, I had most of the boxes packed,my issue was with the closing of our new house in a different state, when they changed the closing date I called and asked if National VanLines would be able to help me hold my stuff a few extra days and they did, no problem at all. All that I talked to in this company was very professional and helpful, not one broken or scratched item. Thank you

After reading reviews online of various moving experiences (most of them bad), we were mentally preparing for the worst. Our experience was actually great and relatively hassle-free. The pros: 1. We got a quote that was way cheaper than we anticipated and Joe assured us that there wouldn't be any hidden costs after we locked the rate in. And there weren't. 2. The movers were very nice and they packed everything up extremely well. 3. Our stuff arrived on time and everything was account f or and nothing was damaged. The cons (hence the 4 stars and not the 5): 1. The date range between when our stuff was supposed to be picked up and when it would delivered was quite wide. To be fair, they were pretty up front about this before the contract was signed. I was told that they would know more close to the date of pick up but I didn't anticipate that that meant two days before the pickup. And it took a lot of calling on my part to get this information. 2. Similarly, there was littl e clarity on when our stuff would get delivered and it took a lot of calling to get this information. Because it was an 18 hour drive to our destination, we had to make hotel reservations on the way and it got a bit dicey not knowing exactly how we should time our arrival. Because of the uncertainty, we had to keep our plans flexible. 3. The movers arrived with fewer boxes than they needed and fewer than what was indicated by National Van Lines. This wasn't the movers fault or NVL's (technicall y). NVL outsources to a middle man company (who sends the movers). The middle man company apparently didn't send enough boxes with the movers. The movers had to run to UPS to try to find more boxes and they were still short. They had to leave a few (minor) things behind which we had to carry with us. Even though this was the fault of the middle man company, NVL should have coordinated this better and been on top of it. Despite the cons, I will say that the pricing was way better than I expect ed and our stuff arrived on time and in one piece. This is more than most people can say about their moving experience. Literally, everyone I've asked says there experience was awful. All things considered, it all worked out for us so we don't have a lot of complains.

All of the people that we spoke with at NVL and it affiliates couldnt be nicer and more helpful. We had to move sooner than expected and needed to rely on friends to help as we were already out of state. Everyone at NVL was extremely helpful and wanting to make the move as stress-free as possible. However, our items arrived there were several problems. First, a wooden sculpture was never wrapped and thus arrived damaged. It is a unique piece made especially for us and is irreplaceable le. Also, there was supposed to be a specially married box with the parts to our treadmill and elliptical; however, the box was not kept separate and so we have a delay until those pieces of equipment can be put together. I was also told that several other items were not wrapped. As our house is still being renovated I will be unable to see all the items moved to our new house until the beginning of April. At that time I will have a better idea if there are other items not properly wrapped.

Overall we had our stuff come by the end of the destined period of time. Unfortunately, our stuff were not wrapped well . we ended up losing our TV screen to an inadequate wrapping. The screen was unloaded literally with no wrap whatsoever. Many boxes was re-taped. I was under the impression that they will take our stuff directly in the same van to its destination but I came to learn that they hired another company to transfer from a warehouse where our things were dumped there. I would recomm end you do your own wrapping, and search before hiring the company. It is not worth paying a penny for insurance, because they only cover damages more than a 1 thousand dollars. If you can avoid moving across the nation with big stuff with NVL maybe safer, a shorter move may have less likelihood of missing your things. Do not rely on them wrapping or boxing. Invest in good boxes of your own.

For the most part, the service was great. However, they arrived early by about five days. I felt bad that they had to leave everything on the truck for that much time but we didnt own the house when they got to our city. And we had some things that were broken and a few things that I think may be missing but were not sure because we havent been able to dig down into all the boxes yet. Im happy with the service and very happy with Kelly at AQMS.

Our agent, Tom Vintner, was very helpful and tried to keep us updated. There were a number of delays in the shipment - driver got sick, truck broke down. When we finally received an ETA date and some information it was by calling the Customer Service office; they were most helpful. We never were able to get any information off from the NVL tracker; no information on our delivery was ever posted to this online site. In the end, the driver (Andy) was very pleasant and helpful with the delivery . All items came through in good condition.

The loading and unloading was quick and efficient. The movers were curtious and careful. The only complaint is the lack of communication when there was a delay in delivering the household goods. We all know stuff happens. It's much better to keep in contact with the customer so their plans, deadlines, life in general, can be adjusted when problems arise. Should we ever move across country again (God Forbid) we would use National Van LInes again.

Overall the move with National was smooth and as expected. The individual movers did a great Job for only two laborers worked hard and certainly performed as expected. So far only found a few items damaged but can probably be fixed. Would use this company again and recommend them. Some mix up at the start with times and appointment times resulting in one day delay. Overall satisfied