Customer Testimonials

We could not have been more impressed with Rick and his team who went above and beyond, turning a high-stress task into a smooth, stress-free experience. On moving day, Rick and his three-man team were punctual, highly trained, and remarkably efficient. They wrapped our furniture in protective blankets and handled each item with meticulous attention to detail. Their cando attitude and friendly demeanor made the whole process smooth and enjoyable. If youre moving and want real peace of m ind, National Van Lines with Rick is the way to go.

The driver, Jeremiah and Nick and his ground crew did a fantastic job. They were all excellent in their hard work and communication; we were comfortable from the start. We really cant express how pleased we are. Michael and Kelli, thanks for making sure everything was set up perfectly. Plus, OlinThank you for the referral. Without a doubt, our next move will be with you and National Van Lines. Thanks again. Les Musselwhite & Randy Johnson 636 W 6th St Apt 307 Vancouver, WA. 98660 773-892-4416

After reading reviews online of various moving experiences (most of them bad), we were mentally preparing for the worst. Our experience was actually great and relatively hassle-free. The pros: 1. We got a quote that was way cheaper than we anticipated and Joe assured us that there wouldn't be any hidden costs after we locked the rate in. And there weren't. 2. The movers were very nice and they packed everything up extremely well. 3. Our stuff arrived on time and everything was account f or and nothing was damaged. The cons (hence the 4 stars and not the 5): 1. The date range between when our stuff was supposed to be picked up and when it would delivered was quite wide. To be fair, they were pretty up front about this before the contract was signed. I was told that they would know more close to the date of pick up but I didn't anticipate that that meant two days before the pickup. And it took a lot of calling on my part to get this information. 2. Similarly, there was littl e clarity on when our stuff would get delivered and it took a lot of calling to get this information. Because it was an 18 hour drive to our destination, we had to make hotel reservations on the way and it got a bit dicey not knowing exactly how we should time our arrival. Because of the uncertainty, we had to keep our plans flexible. 3. The movers arrived with fewer boxes than they needed and fewer than what was indicated by National Van Lines. This wasn't the movers fault or NVL's (technicall y). NVL outsources to a middle man company (who sends the movers). The middle man company apparently didn't send enough boxes with the movers. The movers had to run to UPS to try to find more boxes and they were still short. They had to leave a few (minor) things behind which we had to carry with us. Even though this was the fault of the middle man company, NVL should have coordinated this better and been on top of it. Despite the cons, I will say that the pricing was way better than I expect ed and our stuff arrived on time and in one piece. This is more than most people can say about their moving experience. Literally, everyone I've asked says there experience was awful. All things considered, it all worked out for us so we don't have a lot of complains.

All of the people that we spoke with at NVL and it affiliates couldnt be nicer and more helpful. We had to move sooner than expected and needed to rely on friends to help as we were already out of state. Everyone at NVL was extremely helpful and wanting to make the move as stress-free as possible. However, our items arrived there were several problems. First, a wooden sculpture was never wrapped and thus arrived damaged. It is a unique piece made especially for us and is irreplaceable le. Also, there was supposed to be a specially married box with the parts to our treadmill and elliptical; however, the box was not kept separate and so we have a delay until those pieces of equipment can be put together. I was also told that several other items were not wrapped. As our house is still being renovated I will be unable to see all the items moved to our new house until the beginning of April. At that time I will have a better idea if there are other items not properly wrapped.

Overall we had our stuff come by the end of the destined period of time. Unfortunately, our stuff were not wrapped well . we ended up losing our TV screen to an inadequate wrapping. The screen was unloaded literally with no wrap whatsoever. Many boxes was re-taped. I was under the impression that they will take our stuff directly in the same van to its destination but I came to learn that they hired another company to transfer from a warehouse where our things were dumped there. I would recomm end you do your own wrapping, and search before hiring the company. It is not worth paying a penny for insurance, because they only cover damages more than a 1 thousand dollars. If you can avoid moving across the nation with big stuff with NVL maybe safer, a shorter move may have less likelihood of missing your things. Do not rely on them wrapping or boxing. Invest in good boxes of your own.

For the most part, the service was great. However, they arrived early by about five days. I felt bad that they had to leave everything on the truck for that much time but we didnt own the house when they got to our city. And we had some things that were broken and a few things that I think may be missing but were not sure because we havent been able to dig down into all the boxes yet. Im happy with the service and very happy with Kelly at AQMS.

Our agent, Tom Vintner, was very helpful and tried to keep us updated. There were a number of delays in the shipment - driver got sick, truck broke down. When we finally received an ETA date and some information it was by calling the Customer Service office; they were most helpful. We never were able to get any information off from the NVL tracker; no information on our delivery was ever posted to this online site. In the end, the driver (Andy) was very pleasant and helpful with the delivery . All items came through in good condition.