Customer Testimonials

The mover did a great job. More communication is necessary. The initial discussion with the agent said one of their teams would do the pickup and transfer it to another agent. But then on the day of the move a different agent showed up. This required me to call the initial agent to verify. Also during the move we had no communication as to when the unload would be done. And because it happened on a Saturday it was hard to get a hold of anyone when we had questions about the agent needing to do a shuttle for the unload. The agent told us we would have to pay for the shuttle, which turned out not to be the case. But it was difficult to figure that out on a Saturday. It would have been nice for the initial agent to have communicated with us regularly to make sure the move was going well.

We moved from New Jersey to Virginia. The service was very good. Our driver RJ aimed to please and was very accommodating. We had the inventory completed by Virginia prior to the drive team coming to our home. She was professional and it really saved time for the loading. We appreciated their efficiency. We did not have a lot of cube so we had to wait 14 days for delivery. Waiting was not ideal but we managed.

We were extremely happy overall with our move. The loading crew was excellent, the driver was excellent! Unfortunately the unloading crew , may have been the worst experience we have ever had. While not directly national van lines fault, they did hire the crew. This crew did not listen put boxes for the garage that they were told and had written on the box garage, in the basement, put furniture they were told went downstairs upstairs, boxes labeled upstairs were put downstairs, shelving items th at should have been reassembled were not claiming they couldn't find the parts (we found the parts to have been well labeled but again they placed the parts all in different areas we found parts for the same shelf, upstairs some in the garage and some downstairs) it's been two weeks and we are still having to relocate boxes. My wife stayed at the truck while they unloaded and reviewed each box, and told them where it goes, in addition every box at minimum was labeled, upstairs, downstairs, garag e. So no excuse for a box that says garage or upstairs, to be downstairs. Additionally the professionalism of the crew was horrible, derogatory comments about what we had, about how it was to much stuff, we are a family of 8 and yes probably do have more stuff than we need, but your job is to unload the stuff not complain about my stuff. When the driver makes note that he has never seen such an unprofessional and horrible job done by a crew I think that says something about them. What could have been a perfect move, was unfortunately turned into a bit of a nightmare, by this unloading crew.

It was an overall good experience. However, there was some miscommunication between manager and movers. When the movers arrived for pickup, they said some stuff was misclassified. Our glass top should not be listed as mirror for example. They told us it was not our fault. Then at drop off the movers did not know they had to put together some stuff and were very surprised because it is not a usual thing to do for them. They were nice and did it. But it would be better if they were told before th at they need to do that.

We were very pleased with Tony who picked up our furnishings and delivered them to Peachtree City. He was hard working, friendly and conscientious. The workers who aided him in Venice and Peachtree City were very good. Our furnishings and boxes arrived in good shape. The only problem was that the workers who unloaded the truck in Peachtree City were told that they were only needed for 4 hours. However, the unloading took 7-8 hours and the workers claimed that they were not compensated accordingl y. I believe that the unloading took longer because there was another load on the truck and the identification of our belongings took longer than expected. Otherwise, we were pleased with our moving experience.

The move was to be made with a sub contractor,not a national van line truck.The pick up day and deliver date were adhere to.I was told that it was going to be pick up I a 53feet truck not 2 26 feet trucks.So the product that gets pick up gets handled twice and damage occurs This has occurred to my wife and my stuff.The staff on the pick up end was good and personal.The delivery service people were good also.Over service was good.Would I recommend national yes I would

I was very happy with the individuals who performed the loading in Alabama and also the unloading. Disappointed in that sufficient help was not available to assist for a couple of hours in Surgoinsville, Tennessee. I would recommend this moving company to anyone but would suggest that they ensure the individuals who were supposed to assist with the unloading and did not show up are not ever used again. I really liked both of the people who loaded and felt that they went out of their way to ensur e that it was loaded properly. I was extremely happy with the individual who drove the truck and was in charge of the unloading and felt he did a very good job.

Did not know what to expect after hearing the horrible stories about moving companies. I researched and decided to use this NVL. My furniture arrived with a few scratches. The gentleman that packed and unpacked were very professional and courteous. They worked extremely hard at their jobs. Office staff and agent were unreachable at times and calls were not returned. All that said not a horrible experience.

Move was uneventful, which is what is most desired. Driver was great and would highly recommend him to others. Driver showed up on time and completed loading fairly quickly. Driver arrived at destination on first day of the committed schedule window. No damage to anything found so far. Also no damage at home we moved from and at the new home we moved into. All in all, a great experience.

After a bit of back and forth, dispatch was able to adhere to our dates for both loading and unloading. The reason for knocking off one star is they driver was several hours later than he said he'd be. I understand is was a mechanical problem with his truck one day, not sure why the same thing happened again. Even so, the men who loaded and unloaded worked very hard on two very hot days, so shout out to them all!

The shipping agent, Harry Goldman/Premier Van and Storage, was excellent, patient and very professional as well as the individuals that picked up and delivered the shipment. However, I consider National Van Lines to be a premium service and that the move did not reflect the high level of service I expected. The shipment had to be stored for 8 days and delivery delayed because NVL could not dispatch a driver for over a week. I understand that the pickup was the Friday (Jun 2nd) after Memorial Day but the interstate driver didn't pickup the shipment to Saturday June 9th. I appreciate the difficulties in getting drivers back from a holiday but in the end it's NVL responsibility to manage their book of shipments.

The packing from the old house went well. When we arrived at the new house heavy things were stacked on fragile boxes. We had some damage to a antique radio a expensive cabinet and a very expensive lamp. The second loads went better because I was there to supervise. I recommend putting on the insurance for you belongings and not by the pound Over all the move went farewell.