Non-National Van Lines Hauler

Thank you for accepting the assignment to service a National Van Lines shipment.  By following our guidelines, together, we will provide top-notch relocation services to our customers. This checklist will help align you with the steps expected to reach a successful delivery.

Customer Communication

Call the customer at least 24 hours before load and delivery
Be sure to introduce yourself as a Hauling Partner for National Van Lines.
Confirm date
Provide arrival time-frame

Collect Payment

For C.O.D. shipments, instruct customers to pay online THE DAY AFTER THE SHIPMENT LOADS and confirm they have done so before delivery.
The customer must present a Cashier’s Check, a Certified Check, or proof that they have paid online via payments.nationalvanlines.com/ Proof of online payment will be an emailed receipt. You can also contact National Van Lines Operations at 800.826.6851 to confirm payment has been arranged. If necessary, the customer may contact the Credit Department for assistance at 800.323.1962.

Paperwork – Available at the origin agent’s office or at the customer’s residence

Bill of Lading –

Confirm that the customer has signed the Bill of Lading on pages 3 and 4 before loading.

Confirm that the Bill of Lading is signed by the driver and the customer on page 4 at the time of delivery.

#728 – Residence Condition Inventory

Notate existing residence damage
Confirm walk-through (both loading and unloading)
Completion of furniture assembly (see below)
Have customer check off inventory list – DRIVERS ARE NOT TO CHECK OFF INVENTORY

#806 – Packing Report 806 

Hauling Agent – document packing/unpacking
Remarks section may be used to indicate additional services provided
(ex. shuttle, labor)
Customer signature required

Paperwork for your reference only

Estimate/Order for Service
Table of Measurements/Cubesheet

Shuttles
If Shuttle Service was not included on the Estimate/Order for Service, call National Van Lines Operations at 800.826.6851 for review/authorization.

Weight Variances
Prior to loading, if the shipment’s actual weight will be more than 10% over the estimated weight call National Van Lines Operations Department at 800.826.6851. This applies to non-binding National Account or GSA shipments.

Furniture Assembly
If the furniture was disassembled by the loading team, you are required to assemble it at delivery, even if picked up from the warehouse. Locate the Parts Box or ask if parts are threaded back in place. If you can’t find the parts, call the National Van Lines Operations Department at 800.826.6851.

Mini-Storage Delivery
Inform the customer that you will have to remove your furniture pads. If necessary, recommend that the customer arrange to rent pads from the storage facility.

ONLY STACK BOXES SHOULDER HIGH

Have customer check off inventory list – DRIVERS ARE NOT TO CHECK OFF INVENTORY.
Any missing or damaged items should be noted on the inventory and immediately reported to Customer Experience at 800.826.6851.