Customer Testimonials
The guys were on time. They were clean, handled my furniture carefully, and finished quickly. My belongings arrived in TX in the time frame they promised. It was put into a storage facility and everything arrived safely with no damage. Very pleased with the whole experience and would definitely recommend to anyone who is moving across the country. Thank you.
This was my first formal move in 35 years, and the last one was paid for and organized by the company. I went with National because the AQMS Rep, David Jacobs, was so attentive and responsive when I expressed my somewhat unique needs (no packing, no furniture, only standard 13x13x16 boxes, delivered to my mother's garage). He was the only one who did so. I was also very pleased when the pricing was very competitive with other alternatives. David kept me very informed on the status of my move arrangements. When the move dates were set National Van Lines also kept me very up-to-date on the arrangements (shuttle truck) and schedule. The pickup guy, whose name I inexcusably cannot remember/did not write down, contacted me the day before and again the morning of to keep me apprised of his status and his imminent arrival. He was very professional and efficient, and I felt my boxes were in good hands. During the move I was kept informed of the expected arrival date. I was contacte d by Marvin, the drop-off driver, keeping me updated on his status and expected arrival time. In the end we decided that his prior job was taking long enough to delay his arrival at my location until the next morning (which was good because it allowed the rain to taper off, and maybe for Marvin to get some extra rest). Marvin placed the truck so as not to impede any of my neighbour's access, and quickly and efficiently unloaded my shipment into my mother's garage. He was professional, just like all the other people I dealt with during this move. I do not know when I might need to move again, but if and when I do I would not hesitate to go with AQMS/NVL again, and I would describe my positive experience with them to anyone who wants to know about it. Thank you, -Greg
National Van Lines was responsive and our driver showed up on time at both pick-up and drop-off and our shipment wasn't delayed. They showed up at the times and days that they promised which was a relief for my husband and I. They were very communicative and thorough in their in-home estimate. We're very happy with National Van Lines.
Recently l moved from Chicago to San Diego w/ a different company The experience was next to challenging. I was presented w bills it seemed at every turn contrary to what was quoted.I moved back to Chicago in several months. With the first company items were lost and destroyed. With National I had one person who followed through w/ the entire move with no hidden charges. At arrival in Chicago I had a crew who moved me in, unpacked and I chose the extra service of 'putting way.' I was impresse d and not disappointed with service and personnel. The compliment comes from a picky customer who expects competence and honesty. ESP kudos to Blake and in Chicago Alex (mover warehouse.) Anything else?
We had a wonderful cross-country move with National via AQMS. From the first initial walk through in-person of our stuff to the move itself we had a great experience. Our rep Brandon answered every question and followed up on any outstanding issues. Amber also played a key role late in making sure our move completed successfully. The best part about our move was the people. From Brandon and Amber to the packers and the movers everyone was great to work with, very respectful of our stuff/time and worked hard to make our move happen quickly. I can't thank the National and AQMS teams enough for a speedy and high quality move!
Chris and his wife were very professional, friendly, and most of all understanding to the stress and tension of the people who are moving. They were fantastic. It was very clear that they were very concerned about the wellbeing of the people moving. They gave great advice. Chris' workers in California and Texas were truly professional, polite, and very very hard workers. They displayed experience and just did an impossible job. I would rate ALL 10 stars. When you make a reservation from N ational---please request these people. They make it easy!!
This company was awesome. My parents, in their 80s, needed to move across the country. National Van Lines was so accommodating, patient and helpful to my parents that were extremely overwhelmed and needed that extra attention. They delivered in every way possible. The updates and communication was exceptional. And Matthew, what a kind and gracious man. I will always recommend this company and forever be grateful to them.