Customer Testimonials
I was very pleased with most aspects! Blake and his team were super helpful and clear about the process. Both teams of movers were great! The reasons I am giving four stars instead of five are:
When the driver arrived at my new place, it took almost an hour for them to figure out that my stuff was well behind their next deliverys. Ultimately, they decided to go do that job first and then come back. It all worked out in the end, but from 8:30 - 9:30 am I had no idea what was going on and why they were all there but not bringing my stuff.
I had two pieces of furniture broken (entry table and desk). The claims process was pretty easy to navigate though!
Price was fair...not the highest and not the lowest. We chose AQMS and National based on customer reviews.
Schedule was accommodating and Sales was attentive.
The loading of the truck was not ideal. Not all items fit on the truck. Items were stacked to the ceiling of the truck, which caused damage to several items.
My initial impression was great and I it appeared that my move would be seamless and efficient. The communication at pickup was unclear and the date/time changed right up to last minute. My movers were not aware of the added stop and this frustrated them... Then my furniture sat for quite a while before I had a tentative delivery date, which was 4-5 days beyond the window.
Here to, the date and time changed right up to the last minute, actually arriving a day earlier, yet 4 days late.
My poin t is that these changes have a major impact on the coordination for proper access and availability.
This is especially difficult to manage when it involves elderly people who require additional assistance and the facilities that support that type of care.
I realize the logistics are complex, however this is specifically your business and should be able to dial in the schedule better - "we" move I frequently and rely on your expertise to manage the process. When it starts to feel haphazard or t hat "our" schedule is not as important, it is concerning and frustrating.
I was given a credit for the additional days it took to deliver, which is appreciated. However, at the end of the day, it is short lived and I would rather have felt like the schedule and our time was important vs me having to jump at a moment's notice when I get a call to meet them, regardless of what was planned even a day before.
It simply adds more stress and frustration to an already stressful situation.
Due to a truck breakdown, my delivery was 16 days late. During that time communications could have been better. We finally got on a good communication pattern toward the end of the time. I also think that a better assessment of the truck breakdown issue could have been done and a replacement truck could have been rented sooner.
I can say this: Our stuff made it to the destination on time and on budget. However, there were many things we asked to be packed that did not get packed and were left behind for us to transport ourselves, particularly artwork and lamps. Further, much of the furniture was damaged, particularly our bedroom furniture. There were also some lost parts for reassembling some of the furniture. The movers themselves were wonderful on both ends of our journey.