Customer Testimonials

Overall, the move went very well. A last minute decision to shuttle on both ends was determined, which increased the cost of the move and likely contributed to minor damage of some furniture. Also, we never received the $100 Amazon gift card that was initially offered since this was our 2nd move with National in the past year.

We've used National twice for cross country moves. The last move was from Moscow Idaho to High Point North Carolina. The last move was suppose to be pack one day and load the next. Due to our location and Brian's schedule the two day agenda was cut to one day. We made it work, but if my wife and I had not done most of the packing it would not have worked. Rescheduling was not an option since we had just closed on our Moscow home and had to be out quickly. We did have some damage which we did not have before. The move from ID to NC happened and the overall the move was OK. My wife and I were not pleased with the sudden shift from a two day move to one day. Brian did a good job given the constants he was under.

Communication should be better. They didnt pick up as scheduled, they were 6 hours late so I had to call the local office to find out where the driver was. They delivered outside the delivery window, one day late. As I wasnt moving a whole household of stuff, these were minor inconveniences, but communication was lousy. The guys that delivered were efficient and followed instructions but not especially friendly.

I had some damaged furniture, broken dishes and a few items are missing. One of the missing items (a rug and the padding) was located in the warehouse where my furniture was stored in Macon Georgia. The delivery driver said he would bring it to me next time he comes to Florida....I have no idea how long that will take, but I appreciate his kindness.

The team was courteous and efficient and the move went smoothly. A couple of items were broken and quickly repaired which I greatly appreciated. They packed the fine china and finished up the odds and ends which I was then too tired to do. I think next time I will have them pack my whole house and save me the headache. Thank you!

Monday 10/16/23 driver and truck arrived 11am no xtra help that day. Tuesday 10/17/23 driver and truck arrived 8am With a crew of 3 began loading all went well. Friday 10/20/23 paid the bill to national credit dept card was double charged.Credit was made. Was not aware that our move would be brokered to another Van line. All said and complete we came in under our quoted not to exceed and saved money . I believe in plan for the worst and hope for the best. So we think it all went well.

The company provided very good service and hard working loaders and unloaders. We are satisfied with the quality of the work. However, we have unpacked ALL of the many boxes, and still have not found my high end toaster, and two favorite cooking pans. It seems remarkable that this one box was lost, considering that we were the only load in the truck!! Please advise!? Jim and Janie Edwards Formerly at 404 West Graves Rd Spokane WA 99218 Moved to 220 via Linda Vista Manitou Springs Co 80829

Sales agent was a 10 out of 10 with "10" the highest score. Very effective in doing his job, and bent over backward until the contract was completed. Then, the agent assigned to our move was a 1 out of 10. She was based in Chicago, sent an introductory email, and she NEVER initiated a contact throughout the process. We had a number of very urgent issues with a very tight window to move out of our home in Reno. I reached out to her three times in two weeks for help and information. She would re spond with a generic response somewhat like "I will get back to you with an answer." On the first one, I waited 3 days and then reached out to Michael (sales rep) and he had an answer within a few hours. The 2nd and 3rd times, I got non-answer emails from Sandra (?) both times, I waited a shorter time each before calling Michael and he again responded with answers quickly each time. Sandra NEVER provided a single answer throughout. She was worthless and the only reason National didn't get 5 out of 5. The moving crew in Reno was also a 10 out of 10...very hard workers, excellent at their job, friendly and helpful going above and beyond at every phase of the move. They were equally service-oriented when they delivered our things in Arizona. There were a few damaged items but because of their collective efforts, we could not have been happier with the movers.

Overall an affordable service. The driver was on time for pick up and drop off. They took care with the vast majority of items. However, a driver plus 1 helper was not enough to move our home. Previously a team of 4 moved this house in 5 hours. On this occasion it took 12+ hours for the 2 person team. I dont blame the team for this, they worked as hard as they could. They just physically didnt have the right number of people.

There were some aspects of dealing with National Van Lines that deserve a 5-star review and some that don't, therefore we are giving a 4-star rating and we'll explain why, below. The initial virtual meeting and all correspondences with Sam Meredith were 5-star. He was professional and very nice to deal with which made us lean in favor of hiring National Van Lines. The day of the move, we were a little surprised to see a Golden Movers truck pull up rather than a National Van Lines truck. The driver and 3 movers were strong, friendly and hard-working. Only two of the original crew made the drive to our out-of-state move, and only one local mover was hired to unload our belongings. It probably would have worked better with 4 movers for the unloading into our new home because it led to some heavy lifting being done solo in the truck when two movers in the truck probably would have prevented some damage that occurred. We opted for the "Full Replacement Value Protection", which makes it sound like its name. We had a few things break, get damaged, and had a dent put into our brand new hardwood flooring, which we reported via your claim process. Here is the kicker - it was then that we were told that National Van Lines will not accept any claim for items that were PBO. We took tremendous care to bubble wrap, paper wrap, protect, cushion, and box all our belongings and always marked boxes containing fragile items, accordingly. Why is it automatically considered our fault fo r breakage? We put our belongings in National Van Lines' care and expected you to repair, replace or reimburse any damaged items, as Option 1 describes. This is the part that we completely disagree with. We understand things happen during a move, but we feel we were mislead with the assurance of everything being protected through the claim process, which clearly was not accurate. To add insult to injury, we were then informed that we could pay $300 for arbitration with a trucking group. Whi le we consider our move to have been "successful" for the most part (and why we are giving a 4-star rating), we feel bamboozled by the claim process. The total of those items comes to under $400, which is relatively low compared to the almost $9,000 charge from National Van Lines. We would appreciate National Van Lines' reconsideration of reimbursement for our PBO items, especially since we went to great lengths to prevent breakage or damages. Sincerely, Cathy & Kevin Vance

The moving experience went well, however the getting the estimate was not what I expected. Made the call and National set up an adjuster to come out and provide an estimate and then everything went wrong from there. The adjuster provided us an estimate that where happy with and excepted, however his boss and CEO of the company was not. They fired him and gave me a higher estimate that I was stuck with since I had no time to find another company to make the move for us since of our short time frame. The movers showed up on the day of the move and packed up a few items that had not packed and were done in 2 hours. I asked for a copy of the inventory sheet and was not given one until 2 days later. The truck took only 3 days to deliver our goods to Kansas from Oregon and that was fantastic. They estimated up to 3 weeks so 3 days was fantastic. The drivers unloaded our goods in 2 hours and only one item was damaged, however I couldnt claim it as someone had wrote the damage up on th e inventory sheet before they sent me a copy. All and all National did a great job, most of my issues came from the local moving company in Oregon that they contracted with.

The driver and movers were all great. It was mostly a very smooth experience. Unfortunately, my weight estimate was changed on me at the last minute by Michael Barrios, which forced me to have to reassess and sign the paperwork all over again. I tried to explain to him that his assessment of my move was too high, but he would not listen. This might not seem like a big deal, but it was a waste of my valuable time to have to deal with a flurry of emails and with Docusigning paperwork all over agai n in the midst of a move, working full time, and taking care of my family.