Customer Testimonials

Hauler was on schedule for delivery but had no help to unload doubling the time it took to get the move in complete. I did pay $250 for the tv pack and was not happy that the tv was removed and left leaning against the wall . Karen and Theresa were very helpful patient and responsive and I would not hesitate to recommend Joe Bonnie Moving. Thank you . Tina

Upon delivery of contents of our house we had stored and later moved, there was damage to some of the items (some caused by those who packed at home of origin). Upon receipt, 3 of 4 of our beds could not be put together due to damage and/or missing parts to the bed frames. Further damage to other pieces of furniture either when they were stored or transported. We were also missing 3 boxes/totes of "stuff" but because I couldn't be specific on the "line item" it appeared, and because they cla imed there weren't any missing boxes/totes as per the line items that arrived b/c we packed ourselves, there was nothing National Van Lines could do to compensate for those lost boxes. (I do believe they may have been delivered to a different household because they did try to give us items that did not belong to us and I told them they weren't ours). That's the part the actually was annoying; the driver telling us there is no way he would have been the one to have lost the 3 totes/boxes. In m y mind, if you tried to give me someone else's belongings who is to say you didn't give mine to the other household? He kept saying "trust me, I didn't get those items, they were lost prior to my pickup". Upon receipt of our contents and delivery into our new home there was some damage done to floors and door frames and walls. National Van Lines, however, was speedy with the claim I submitted, sending an "appraiser" to our home, and getting back to me with what we will be receiving per the ins urance we took out. Overall, I guess it all worked out, but everyone always wants to say "it's someone else's fault". Thankfully National Van Lines was easy to work with when it came to submitting the claim. I will also say that Ganna with Wayfinder was also extremely helpful throughout the entire 3 month process, from arranging pickup and storage to delivery.

The truck driver and the crew in Western New York were very professional and worked carefully at wrapping our furniture and loading everything in the truck. The crew in Arizona were paid a flat fee instead of by the hour like the Western New York crew. As a result, they rushed at unloading everything. There were a few dings and minor marks on the furniture that we feel happened because they were in a hurry. We mentioned it to the truck driver and he talked to them about slowing down. The truck driver we had was great! We feel he did a good job and kept us informed about everything. In the future, I would pay the crews by the hour and not a flat fee. This would prevent the crew from rushing to make sure they got done working as soon as possible.

Overall, the move went very well. A last minute decision to shuttle on both ends was determined, which increased the cost of the move and likely contributed to minor damage of some furniture. Also, we never received the $100 Amazon gift card that was initially offered since this was our 2nd move with National in the past year.

We've used National twice for cross country moves. The last move was from Moscow Idaho to High Point North Carolina. The last move was suppose to be pack one day and load the next. Due to our location and Brian's schedule the two day agenda was cut to one day. We made it work, but if my wife and I had not done most of the packing it would not have worked. Rescheduling was not an option since we had just closed on our Moscow home and had to be out quickly. We did have some damage which we did not have before. The move from ID to NC happened and the overall the move was OK. My wife and I were not pleased with the sudden shift from a two day move to one day. Brian did a good job given the constants he was under.

Communication should be better. They didnt pick up as scheduled, they were 6 hours late so I had to call the local office to find out where the driver was. They delivered outside the delivery window, one day late. As I wasnt moving a whole household of stuff, these were minor inconveniences, but communication was lousy. The guys that delivered were efficient and followed instructions but not especially friendly.

I had some damaged furniture, broken dishes and a few items are missing. One of the missing items (a rug and the padding) was located in the warehouse where my furniture was stored in Macon Georgia. The delivery driver said he would bring it to me next time he comes to Florida....I have no idea how long that will take, but I appreciate his kindness.

The team was courteous and efficient and the move went smoothly. A couple of items were broken and quickly repaired which I greatly appreciated. They packed the fine china and finished up the odds and ends which I was then too tired to do. I think next time I will have them pack my whole house and save me the headache. Thank you!

Monday 10/16/23 driver and truck arrived 11am no xtra help that day. Tuesday 10/17/23 driver and truck arrived 8am With a crew of 3 began loading all went well. Friday 10/20/23 paid the bill to national credit dept card was double charged.Credit was made. Was not aware that our move would be brokered to another Van line. All said and complete we came in under our quoted not to exceed and saved money . I believe in plan for the worst and hope for the best. So we think it all went well.

The company provided very good service and hard working loaders and unloaders. We are satisfied with the quality of the work. However, we have unpacked ALL of the many boxes, and still have not found my high end toaster, and two favorite cooking pans. It seems remarkable that this one box was lost, considering that we were the only load in the truck!! Please advise!? Jim and Janie Edwards Formerly at 404 West Graves Rd Spokane WA 99218 Moved to 220 via Linda Vista Manitou Springs Co 80829

Sales agent was a 10 out of 10 with "10" the highest score. Very effective in doing his job, and bent over backward until the contract was completed. Then, the agent assigned to our move was a 1 out of 10. She was based in Chicago, sent an introductory email, and she NEVER initiated a contact throughout the process. We had a number of very urgent issues with a very tight window to move out of our home in Reno. I reached out to her three times in two weeks for help and information. She would re spond with a generic response somewhat like "I will get back to you with an answer." On the first one, I waited 3 days and then reached out to Michael (sales rep) and he had an answer within a few hours. The 2nd and 3rd times, I got non-answer emails from Sandra (?) both times, I waited a shorter time each before calling Michael and he again responded with answers quickly each time. Sandra NEVER provided a single answer throughout. She was worthless and the only reason National didn't get 5 out of 5. The moving crew in Reno was also a 10 out of 10...very hard workers, excellent at their job, friendly and helpful going above and beyond at every phase of the move. They were equally service-oriented when they delivered our things in Arizona. There were a few damaged items but because of their collective efforts, we could not have been happier with the movers.