Thank you for accepting the assignment to service a National Van Lines shipment. By following our guidelines, together, we will provide top-notch relocation services to our customers. This checklist will help keep you aligned with the steps expected to reach a successful delivery.
If Shuttle Service was not included on the Estimate/Order for Service, call National Van Lines Operations (800.826.6851) for review/authorization.
Prior to loading, if the shipment’s actual weight will be more than 10% over the estimated weight call National Van Lines Operations Department (800.826.6851). This applies even in the case of non-binding National Account or GSA shipments.
If the furniture was disassembled by the loading team you are required to assemble it at delivery, even if pick up from the warehouse. Locate the Parts Box or ask if parts are threaded back in place. If you can’t find the parts call National Van Lines Operations Department (800.826.6851).
Inform customer you will have to remove your furniture pads. Recommend the customer arrange to rent pads from the storage facility, if necessary.
ONLY STACK BOXES SHOULDER HIGH
Have customer check off inventory list – DRIVERS ARE NOT TO CHECK OFF INVENTORY.
Any missing or damaged items should be noted on the inventory and immediately reported to Customer Experience (800.826.6851).
Important Phone Numbers
|Emergency After Hours|