Customer Testimonials
Eric Wright is the truth. He checked in on us regularly and made sure we understood everything in the contract. He made us feel that it wasnt about the money at all, but made us feel like family and that our move was smooth and stress free. It was hassle free and a great transition.
The moving crew used was lead by Richard. They were the best crew that I have ever had move us. Richard was so polite and really took care of our things.
Both Eric and Richard are men of character. They did what they said they would do and have morals and values that showed in all that they did.
If you are moving and have the pleasure of having Eric and Richard involved, you will be writing the same review. Thank you Eric and Richard.
This moving experience has been so great, from Thomas to the driver and all the other helpers. Starting with Thomas, he was very helpful in every way and was always available whenever I had questions or concerns. ( I had lots of them). No time was ever the wrong time for him even when I called him and he was sick. Everything went smoothly as I was hoping it would. Thomas seemed like I had always known him.
The driver was so friendly and with a smile in everything he did. Everything arrived wh en I was hoping it would ( arriving after I got here. The timing was perfect). The unloading went smoothly also. The only problem I had was with the storage company, which was NOT the movers fault , but the driver stayed with me until the problem was solved.
Hopefully Im in my forever home, but if I have to move again, I would surely get in touch with Thomas. I would gladly recommend American Way. The cost was within my budget and better then the other companies I talked to.
My daughter is moving here in July and she already has Thomas name to call for her move. So you will be hearing from us again. Im still singing your praises. Thanks Thomas and American Way
Gloria Payne
From beginning to end, the service was excellent. Eric Wright coordinated the entire process, guiding and keeping me informed the entire way. He coordinated the driver and pickup team with my neighbor who was tasked with opening the storage unit and signing the moving documents at the Ohio location.
The driver, Jonathan Elsis, was fantastic, keeping me apprised of status throughout the loading, transit and delivery. He went above and beyond with his flexibility for delivery working aroun d the timing for my flooring installation and a vacation I had scheduled.
The unloading and delivery of my antique furniture and dozens of totes/boxes was done efficiently and quickly considering the 2 flights of stairs they had to climb.
I would highly recommend this company for such outstanding service - facilitating a quick, stress-free move.
Eric Wright was great to deal with from the beginning - the only one among 5 national moving companies I contacted who bothered to show up and do an in-person inventory.
The day of the move I was surprised to have only two men, Ryan and Brian, appear (I anticipated 3-4!) But, they got the job done moving me out of the apartment to a shuttle truck, which I hate (more chances for things to go wrong). Once again, they appeared when promised on the delivery end, which included a crooked stairc ase and a doorway too small to get my kitchen island (beast: IKEA) through. They dismantled, reassembled. Same attention to detail with my dining room table, which required 2 assemblies, Ryan noticed and tightened any loose screws/bolts on other furniture pieces along the way.
I commend National for the way you handle delivery inventory. Always in the past I've been stressed by my personal effects being staged without a clear way to account for anything missing. Nothing was, of course, but I knew that unequivocally, as I was the person checking everything off as it came through the door. My moved was PBO, and I appreciate that among all the fragile items that Ryan and Brian moved, only a single plate was cracked. Thanks, National, American Way, Eric, Ryan, and Brian.
If you are reading this, you have reached the correct moving company. Its very stressful deciding which moving company you should use and trust me I can assure you National Van lines was the best for me. They were on time. The price was the same once delivered. Nothing was broken. Boxes were marked and they placed them in the correct rooms. I cant say enough positive things about this company.
We used your company to move from Indianapolis to Dallas. We had such a fantastic experience from start to finish. Very easy communication, up front pricing w/NO hidden charges and not once did I feel like I was being scammed or taken advantage of. Pay only on delivery and no deposits. We had the best driver too! Overall, moving, is an extremely stressful situationand American Van Lines made this part stress free.
Eric was a great point of contact for our major move from Dayton, Ohio to Hilliard, Florida. He is very knowledgeable and a true professional. He remained in contact with my husband and me throughout our relocation process. We identified three issues with the household goods upon arrival. I spoke to Eric and he was very helpful in providing me the steps on how to proceed regarding these items. I would recommend National Van Lines to others that are ready for a small or large move.
Thanks f or the great experience.
Lois and Carl Peoples
From Ohio to Texas, from the beginning to the end NVL was, Honest, Open & Upfront about every detail. The estimators and movers were Totally Professional and Punctual. Communication, Price, Customer Service.,... STELLAR. I will be using this company and Referring this company for all future moves. Thank you so much for the experience.