Customer Testimonials

Fantastic experience. Everyone was professional starting with Eric and his original visit to our home and the quoting process. The 3 packers did a great job and then Bobby the truck driver and his helper were outstanding. Eric kept in touch all the way through the moving process. *****. 5 stars for sure. Highly recommend National Van Lines.

Both crews hired to move my possessions were excellent. They had to double load at the start and double unload at the destination, but they were professional about it and didnt complain. They were careful with my belongings and very little was damaged or broken. Ms. Arnett was very good about keeping me in the loop. My only complaint was that I never laid eyes on the driver. Had he actually looked at my destination driveway, they probably wouldnt have had to double unload.

Everything about the move was very good, except the delivery date. Unfortunately, the driver had to be admitted to the hospital during the delivery, and the delivery was delayed two days. While I understand there was no fault to be assigned to the driver, the delay cost me an additional $400 of hotel expenses.

All of the people that we spoke with at NVL and it affiliates couldnt be nicer and more helpful. We had to move sooner than expected and needed to rely on friends to help as we were already out of state. Everyone at NVL was extremely helpful and wanting to make the move as stress-free as possible. However, our items arrived there were several problems. First, a wooden sculpture was never wrapped and thus arrived damaged. It is a unique piece made especially for us and is irreplaceable le. Also, there was supposed to be a specially married box with the parts to our treadmill and elliptical; however, the box was not kept separate and so we have a delay until those pieces of equipment can be put together. I was also told that several other items were not wrapped. As our house is still being renovated I will be unable to see all the items moved to our new house until the beginning of April. At that time I will have a better idea if there are other items not properly wrapped.

Overall we had our stuff come by the end of the destined period of time. Unfortunately, our stuff were not wrapped well . we ended up losing our TV screen to an inadequate wrapping. The screen was unloaded literally with no wrap whatsoever. Many boxes was re-taped. I was under the impression that they will take our stuff directly in the same van to its destination but I came to learn that they hired another company to transfer from a warehouse where our things were dumped there. I would recomm end you do your own wrapping, and search before hiring the company. It is not worth paying a penny for insurance, because they only cover damages more than a 1 thousand dollars. If you can avoid moving across the nation with big stuff with NVL maybe safer, a shorter move may have less likelihood of missing your things. Do not rely on them wrapping or boxing. Invest in good boxes of your own.

I had a great moving experience with Allen/Allan. He was very quick and efficient. However, I did not appreciate my agent/moving company not being proactive in getting parking permits for my move. With a bit of research, they could have acquired it and added it to my bill instead of threatening to charge me $4,000 extra dollars to put my items in storage since they did not get the permits. It should not be on the customer to get the permits.